Appalled by thetrainline.com

[2Earlgreysplease]

I am so appalled by the service offered by the above company that I felt compelled to rejoin Mumsnet (children bit older now altho I've always lurked)
I bought a ticket to travel to destination A , then after chatting to my friend it was decided that it would be easier to travel to destination B.

It appears that it is not possible to change time and destination with cancelling the ticket and rebooking thus incurring a £10.00 admin fee. I am horrified by this, as in these days of button clicking, the admin here must be totally minimal compared with the paper trail involved in days of yore. There is no way of avoiding the £10.00 charge.

Not only this, but to be able to speak to a mere human, you are charged 13p a minute for the dissatisfaction of talking to a distant voice in a far off land.

Cannot express how livid I am at this total daylight robbery. It should be a simple issue to extend the journey or change the time of travel. Have vowed never to use this service again, and if I had time I would consult the rail network ombudsman.

I think it is supposed to discourage people booking up tickets in advance and then just cancelling them, or booking and then changing their journey to take advantage of changing ticket prices.

First, there's no reason to use the trainline as they will charge booking fees. Use nationalrail.co.uk or go direct to the operator (the nationalrail site will put you through to the operators site when you want to book).

Second, check the T&C before you book.

Think you'll find that most are like this, not just trainline.
I assume ypu were happy with the t&c when brought the ticket?
Yabu. You agree to
The terms when you buy the ticket.

YABU. They have flexi options for a reason and if you bought them at the station it would be no different.

You're totally at fault here.

You actually can cancel tickets within a small time period so if you booked today I would check that you definitely can't cancel on their app.
I did this as I clicked through on the wrong ticket (single instead of return) by accident realised literally as soon I pressed the button to confirm. I spent half an hour being annoyed with myself and the website and resigning myself to losing a tenner then actually went on the app and found the cancel for free but. I think it has to be within hours though.