Is this discrimination from Wembley Stadium?

[pieandmashliquornotgravy]

Background - my DD needs a wheelchair if more than a few minutes walking. My 12 year old DGD wants to go to Summertime Ball. DGD would not be able to push wheelchair for any sort of distance, so I would need to go too.

Tickets on sale yesterday. My DD was on hold for 90 minutes yesterday for disabled access tickets. When she finally got through she was told she could only have one extra seat with wheelchair seat.

Able bodied people can buy up to 6 tickets. Wheelchair users 2.

This means a person needing a wheelchair can never take her children to this family event.

Is this discrimination or are we expecting too much?

I agree there should be a common sense approach by the venue , but equally your daughter knows that she is unable to take her children to any event / farm / theme park etc without taking another adult with her which must be inconvenient . Has she considered a self propel chair or scooter ?

@Floralnomad she has bought one, but many venues will not allow them. This is the first time trying for the stadium and we just think they are being discriminatory.

Also @Floralnomad she does know she can't go alone, hence requesting two seats with her.

I think there is a couple of levels of issues here. One is that the event sold out, so it's not necessarily discrimination as it's first come, first served.

I do think it is a failure of imagination on the part of the venue designers and management though. The one here that was recently redone, has all of the rows on the flat surface near the doors as accessible seating, and they put chairs out in configurations as necessary - so wheelchair, chair, chair, chair, wheelchair, chair - depending on the parties that are using it. A much nicer option for families to be able to see shows together.

Has she looked at an electric wheelchair, rather than a scooter? Venues would be discriminating if they didn't allow electric wheelchairs access. I can see why they limit scooters though, as they are usually used by people who can walk short distances and sit in regular seats without a problem, and they take up a heck of a lot of room and aren't configured for a space decided to take a chair.