Rang their technical support line today..
An outrageously first world problem I admit (whether I need to remove metal shelf supports from brand new microwave combi oven when using microwave mode - the instruction manual makes no mention of them)
Got chatting to "Michael" who was off with me from the outset. Told me to drive back to the store. That it was a health and safety problem. I asked him whether it was possible for him to leave a message for someone to get back to me about it but no "it's a health and safety problem"
I was in the process of complaining about his aggressive attitude, I asked for his surname.
Readers.... HE HUNG UP!!!!
I was left clutching my pearls and sobbing into my Waitrose ready meal... (only joking about this bit - we have just refitted our kitchen and the electrician has wired in the oven and I was trying to turn the fucker on to check it worked)
There was a short 1-5 satisfaction survey after the call in which he received The dubious accolade of a full house of "1"s.
I've had a good experience with them before which is why I bought from them again. I wasn't necessarily expecting a "there and then" answer but possibly for someone to get back to me...
It's not like I asked him whether or not it would cook polenta.....
AIBU to expect a bit better than this...