AIBU to think this isn't quite enough of a response?

[permanentlyexhaustedpigeon]

Interested to hear opinions on this.

DD and I go to our community pool most weeks. The pool itself is OK; prior to a refurbishment the changing rooms were really run down and filthy; they haven't improved as much as might be expected but they're a bit better (they're now requesting no outdoor shoes anywhere near the changing area as well as the pool).

Unfortunately I managed to step on a bit of broken glass (while not wearing said outdoor shoes by the poolside - nor my glasses) which I reported, and complained to the centre about in writing.

They've now got in contact and said that they think the glass was "probably brought in by a customer" (er, yes, I thought so too), and that since they think this is "a rare occurrence" they hope I'll be reassured by this.

AIBU to think that this is a bit of a feeble response? I tried to be quite reasonable in my complaint and asked what steps they were putting in place to prevent similar incidents happening (rather than doing my best Daily Mail sad face and demanding a free pass for a year), but I don't feel they've answered it...

What do you expect them to do?

I'm sorry you hurt your foot but I never understand why there isn't a rule in place insisting on people wearing flip-flops going from pool to changing room

If they don't already have signs, they should have signs banning glass containers from the pool and changing rooms (or anywhere people are going to have bare feet) like every other swimming pool I have ever been to. They could also do a training session with staff to make them more aware that customers are bringing glass into the pool area so they know to tell them to take it out. They could ensure that any drinks sold on the premises are not packed in glass, they could even offer cheap plastic cups for people to put drinks in if they bring in drinks packed in glass.

Without that, it'll continue to be a 'rare occurrence' in other words someone will get a cut foot once every couple of years or so.

I think what I expect them to do is exactly what Jackelope suggests, particularly with regard to signage - and I'd hope that their reply would reflect that.

Out of interest, for the pools that do encourage/ insist on flip flops being worn between the pool and the changing room, where do people store the flip flops? There wouldn't be anywhere to put them at our local pool.

If someone brought in a glass and broke it, then yes of course they need to ban glass, but every pool I have ever been to has that rule already. Do they not have it? If not then fair enough, they need to change it. But you said you stepped on 'a bit of broken glass' - who knows where that came from? I'm not sure how they would prevent it happening again.