Would you ever excuse a carer shouting at disabled lady?

[sunlitmeadow]

Disabled lady is trying to explain something to carer but is difficult to understand due to nature of her disability and there's a few 'excuse me/sorry/say that again' then carer starts doing something and disabled lady starts saying something again. Carer says/shouts 'all RIGHT, just wait a minute name, love.'

Carer then apologises and says she didn't mean to snap.

How bad would you say this was?

Impossible to say just from that one exchange. Doesn't sound too awful to me.

If you know the name of the adult please ring your local social care team. What that carer did is wholly unacceptable. If she's acting like that in public what is she doing behind closed doors.

Completely unacceptable. She's a vulnerable woman and the woman is supposed to be caring for her.

Is the carer a paid carer or a family member?

Paid carer AFAIK

Just shouting once and then apologising isn't that bad. Yes the carer should not have shouted but these things happen

I've been a carer and have never ever shouted. Even when people have purposely tried to get a rise out of me, repeatedly, for a very long time...
It's not on, but as per previous posters it doesn't sound diabolical though? Maybe some more background would be helpful.
TBH, even the term "love" is a no no. In the wrong context it's viewed as patronising and abusive.

Disgraceful. Shouting is never, ever acceptable. This carer is in the wrong job.

Agree with play much worse could be happening behind closed doors. Report it and it will be investigated. Chances are if it was truly a one off, those investigating will know the staff member enough to act accordingly. It's never ok, even with an apology. Struggling to communicate is the most frustrating and debilitating thing in the world.

Hehe good luck with trying to stop people saying 'love'! Round here even small children and foreigners who barely speak English use it when speaking to complete strangers! definitely not patronising or abusive either.

Yes "love" is used like that round here too.

It's not acceptable but you only have a small part of the whole picture. Do people realise how little care staff are paid and how hard their job can be? The odd bout of exasperation is hardly surprising- disability doesn't turn you into a saint.

Stop making excuses for the carer. She is a professional who knows her boundaries and shouting at a client under any circumstances with any form of aggression is NEVER acceptable

She apologised straight away, realised she was snappy and realised it was wrong - doesn't sound bad to me.

I'm a carer and imo there is no excuse for snapping. I would never dream of shouting at a service user. Patience is key!

Are carers professionals? Not being goady , genuine question.

Yes. She is caring for someone in a paid capacity therefore she is a professional carer.

Carer work is really, really hard.

I lasted four hours doing one on one care. It's brutal.

Now work in nursing homes where I'm far better suited. You need colleagues, you can't do it alone.

But, yes. She was bang out of order. But it's not like she could leave the room and let someone else take over while she grabbed a breath.

We're still human. We lose our shit. Luckily we mostly get to the staffroom kettle before that happens.

If a carer shouted at one of my adult children, particularly in public, there would be hell to pay. I don't do it, neither should they.

It depends on the circumstances. It's not ideal behaviour but none of us are perfect and we don't know what their situation is. If the carer has lots of support and caring 40 or so hours a week then it's a lot easier to be kind all the time. If the carer has been caring for years with few or no breaks then I imagine it would be a lot harder not to lose it and get angry sometimes.

If they're a paid carer then it's their job to not be snappy with their clients.

Safeguarding training dictates that if you have any concerns you must report them. It's not up to you to be sure, that's down to the investigators. Chances are the person made a mistake/is human/had a bad day. But these are vulnerable people.

I think the fact she promptly apologised suggests to me that it's not indicative of a major attitudinal problem or usual behaviour.

Very occasionally I think something can come out sounding completely different to how you intended it. I can imagine a cheerful 'just hang on a minute!' might accidentally come out as a snap and then you realise and quickly say 'I'm so sorry!'

So it doesn't sound bad to me. But I do generally think carers are treated like rubbish

How could you tell this was a paid carer? Were they in a uniform?

Could just as easily be a family member/family carer. And someone out with a disabled person isn't necessarily their carer!