DS's mountain bike disappeared from secondary school on Tuesday. There is a bike shed which is locked but it's not big enough so many pupils leave their bikes against the railings inside the school grounds.
DS did not secure it with his bike chain which was attached to his bike (he has learned his lesson now). TBF a lot of the other bikes were not tied up either when I looked for his bike the day after as the kids assume they are safe in school grounds.
I emailed the school first thing the next morning, with a picture of the bike. DS went to his Year Head who had received the email but said there was no CCTV in the area and as he hadn't secured it there was nothing they could do.
At lunchtime, DH spoke to the office who said the caretaker had reviewed the CCTV (so there was some) and saw a child in uniform take the bike and he would be further reviewing the CCTV to identify the child and leave it with the Head teacher to deal with. Caretaker came over to DH while he was being told this and confirmed it.
Last night I get a call from the school pastoral manager who said there was no CCTV in the area and as DS had not secured his bike there was nothing they could do! I then repeated what DH had been told which the lady knew nothing about and she said she would speak to the caretaker.
So today passes with no news. DS has not been informed of anything and I have little confidence in the school dealing with it so I decide to report it to the police who have said they will request the CCTV from the school.
AIBU or should school have dealt with this quicker?