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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

WIBU to walk out of this cafe/restaurant?

94 replies

disappearingfish · 26/03/2017 16:48

Booked a table for 5 for MD lunch at a local cafe/restaurant.

Me, DH and DD arrive first, my parents still on their way. We are given a table that comfortably sits 8, 10 at a push.

A few minutes later, a group of 6 arrive (five adults and a baby) without a booking. Waiter tells them to sit "at the end of that table". Meaning ours. As we were still a party of three at that stage, they spread out to take the majority of the table. I point out we were waiting for two other people. They make an attempt to shuffle up, but there really wasn't room. I see red, pack up and leave after telling the waiter that it wasn't an acceptable way to treat us given we had booked two months ago.

For context, it's not fine dining. It's a cafe that does very nice (and expensive) food at an exclusive waterside location.

WIBU to throw a strop? In my defence we've had a very stressful week with relatives in hospital etc.

OP posts:
Blinkyblink · 26/03/2017 18:22

Talk about fitting your nose off to spite your face.

The restaurant will have easily filled your seats with another party.
The people put on your table will spread themselves out and enjoy a nice lunch.

You however....

Blinkyblink · 26/03/2017 18:22

Fitting should read cutting!

ChrisYoungFuckingRocks · 26/03/2017 18:24

Trip Advisor ! Bad review! Tell them what they did wrong!!

Scary beat me to it!

Iamastonished · 26/03/2017 18:33

I'm glad you enjoyed where you went. TBH this is the reason why we never eat out on Mothering Sunday.

londonrach · 26/03/2017 18:34

Thats awful. Id have expected to the waiter as your party would use most of the table. Let them know then write honest review on trip advisor. Id have either said im really sorry but we are a party of 6 and waiting for others to join us so no room or left

londonrach · 26/03/2017 18:37

Explained

Topuptheglass · 26/03/2017 18:54

@disappearingfish are you in NI? Sounds very like a popular eating spot near me.

I'd have left too. But I'm flighty like that. There's a list that's getting longer of places near me I won't frequent because of one slight or another... it's not them, it's me Wink

Topuptheglass · 26/03/2017 18:54

Did you get somewhere else to eat?

HundredsAndThousandsOfThem · 26/03/2017 18:57

Blinkyblink but they had a lovely meal in the restaurant next door. If they'd stayed they'd have either felt uncomfortable squished up against the other family or awkward having complained and got the other family thrown out.

UptheChimne · 26/03/2017 19:10

YWNBU, but it's a pity you missed out on a lovely lunch!

I know who the manager is, he wasn't working today. Otherwise I would have spoken to him (we made the booking with him)

I think you should speak to the manager & tell him why you lewft, the way you were treated, and that you won't be choosing his restaurant again. I hat being pu in the kind of lose-lose position you were in.

The other family were also rude by spreading out & not respecting your space. If I had been in their position, I would have queried it with the waiter. I would have been very uncomfortable in their position. Because to anyone with decent manners (ie consideration for others) it was clear you had booked and that it was "your" table.

disappearingfish · 26/03/2017 19:18

Blinky we had a very nice lunch next door. And it would have been worse to spend £100+ on lunch in a horrible atmosphere then just to abandon the plan.

OP posts:
disappearingfish · 26/03/2017 19:20

@Topuptheglass no, not in NI. South West England. Sadly it seems there's no shortage of crap service around.

OP posts:
Gazelda · 26/03/2017 19:29

To be fair, I don't think the service you had was crap although it was certainly rushed, thoughtless and inconsiderate. I don't think it's fair to condemn them without having given them the opportunity to rectify the situation. It wouldn't need to be ranty complaint, just a quiet word that your booked table is inadequate.
But alls well that ends well.
Off topic - I'm stunned that a manager is absent on what is probably one of their busiest shifts of the year!

TrueBlueDem · 26/03/2017 19:30

HIPPO, but I used to wait tables when I was in college and I can say what happened to you was HORRIBLE service!!!! Horrible! I've never heard of such a thing, let another party sit at your RESERVED table??? Holy WTF?!
Umm...I think you need to give them a nasty review on Yelp!!

skinnymalinkmalojin · 26/03/2017 19:44

I definitely think that you should complain to the manager by email. Give them a chance to make amends. For the previous posters afraid of someone spitting in their soup, I have to say, after working in the hospitality industry for 23 years, I have never witnessed anyone spit in a customer's meal.

Welshrainbow · 26/03/2017 19:56

I think you did exactly the right thing but I'd follow it up with an email or letter complaining about the terrible service.

Nanny0gg · 26/03/2017 20:15

Off topic - I'm stunned that a manager is absent on what is probably one of their busiest shifts of the year!

That's what I thought!

disappearingfish · 26/03/2017 20:21

I've emailed. Just factual. Explaining why we left and suggesting next time they make sure the people at the table are happy with the arrangements.

I'm not going to neg them on TripAdvisor, as PP pointed out, I just left, I didn't give them a chance to rectify the situation, so a negative review is probably overkill. I'll wait to see what, if any, reply I get.

OP posts:
Canyouseethis · 26/03/2017 20:22

So the cafe was trying to seat 11 people round a table that take 10 maximum?

Sounds pretty standard on a busy day to be honest. Shit for you but I just a bit Confused as to why they gave you a potential 10 seater table for 5 guest.

Canyouseethis · 26/03/2017 20:24

Sorry for the missing S's

ineedanicknamenow · 26/03/2017 20:39

Would deffo follow up with an email.

JustSpeakSense · 26/03/2017 20:39

One member of staff made one poor decision under pressure on a busy day.

Considering you visit there often, I assume at all other times you've been satisfied with the service and food.

I completely understand why you left and I was glad to hear your Mother's Day lunch was still a success.

I think a factual email was the correct response, perhaps staff need a bit more training or support, or perhaps they shouldn't accept bookings if they can't guarantee private tables.

disappearingfish · 26/03/2017 20:55

@JustSpeakSense yes, I think that sums it up. I've never been at a particularly busy time so it was a bit of a shock this time. I just kind of assumed that because they were advertising MD brunch and lunch they would have a slightly better offer. It's a posh cafe so you order at the counter and they then bring the food to you. But today the queue at the counter was really long. The system doesn't really work when it's packed.

And at £9 for a starter, £12-£25 for a main course I wanted a bit better service. Lesson learned. I'll stick to breakfast or coffee&cake visits there in future.

OP posts:
Dagnabit · 26/03/2017 23:01

No, OP. He isn't even a father! no balls (the cat, sorry been offline for awhile!!)

CrikeyPeg · 27/03/2017 01:00

OP, I would have done what you did. I don't think you were BU at all :)

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