We have stayed at many Airbnb's, they have all been great & we have come to realise what is/isn't included and always take the extras we know we will need.
We booked a flat for a recent long weekend & it has left a bitter taste.
Firstly - the place was covered in dust - you could write your name in dust on every single surface.
Secondly - Dp is a huge rugby fan and was looking forward to watching it before going out for dinner. Got ourselves set up with beer and nibbles - the TV didn't work ! Contacted the host - "oh yeah - you can only watch it through the playstation so you can only watch iPlayer"
Thirdly - Lazy Saturday morning in bed - someone lets themselves into the flat !!!!
Contacted the host immediately who did apologise and offered a 20% refund for what happened. It transpired he had arranged for someone to paint the front door (gloss) so would we be ok if they painted the door & left it open until it dried ?? This was an inner front door but there is another flat on the floor who we knew nothing about !! he said he had to have it painted that day. We couldn't close the door until 10pm so had to basically leave all our stuff open to other occupants.
There was no washing up liquid or dw capsules
We had to buy our own pillows because his were so bad.
We had to use our own mobile wi-fi to watch the Iplayer because his kept cutting out.
We aren't precious but the dust was really, really bad & you do pay a cleaning fee !