To think £14 an hour for a cleaner is too much??

[LucieLucie]

Booked a regular 2 hour cleaning slot with a local business on the understanding it was £14 an hour and work in pairs.

Discovered today that 2 hours actually means 1 hour with 2 people.

I turned up mid clean last week to find just one person doing the cleaning - I was charged for 3 hours.

Challenged her today after coming home to a half hearted attempt at cleaning, beds not made, bins not emptied, glass & mirrors not polished, only floors mopped.

Owner went mental at me on the phone for , only questioned how I can be charged for 3 hours when I was only out for 2 hours and it was some time during this time the clean was done.

When I asked for key back she hung up.

If she'd explained her terms and conditions properly and calmly rather than acting like a loon I may have given them another chance.

AIBU? Is it really the norm to pay a cleaner £14 an hour EACH??

www.cleaningdanny.co.uk
Based in Surbiton,Surrey!!!
Are lovely with us, they charge 10£/h for more than 3 hrs!
No paperwork, no contact just invoices!

Always a great job, and never let me down, best cleaning we have ever had!!
Hope that helps xx
Debbie x

I pay £50 for 4 hours, so there's a mother and daughter team and sometimes it's one or the other, sometimes both for two hours.

They work hard the entire time they are here (there's always more to be done), will tidy if necessary but that obviously cuts into cleaning time and usually I can tidy but not clean well - some fortnights tidying hasn't happened (or Act of Child has happened since the floor was tidy), so I may suggest either ignoring certain rooms or asking them to do what they can.

I try to make sure dishwasher is loaded/emptied and recycling out before they come as I can do that, so more time for the stuff I can't.

I don't think £14 an hour is extortionate, but I think the issue is here is that you feel you didn't get your money's worth. I'm afraid whenever I have hired cleaners with various firms over the years, I've never been very impressed and have always ended up cancelling.