Long history of work in front line public services . Changed my job to a viewer for estate agent which I love . The manager who has now left said no sales involved .
Yesterday the area manager came and and said that I now needed to try and help the team get mortgage appts at a viewing and to ask how they would fund any purchase . And he wd see how I do ...Then tell them about our service .
I've been really worried and told one of the agents who said not to wort it's just a conversation as best sales pitches are - but I don't want do sales . I try to support sales by making viewing positive as poss by making sure they are relaxed , have knowledge about the properties and point out any positives . On my viewings y day I was really tense trying to fr this conversation in . My family wd hate to be asked that question perhaps that's why I'm stressed . And the agent said people have told him he is nosey when he has asked them . One of the reasons folk relax with me I thknk is I don't push them and they can see the house for eg I leave them alone when I read that that is how they best view .
It is making me want to leave . Can anyone help with how I can ask the question re their funding in a better way ? I feel I wd wait till the end and thank them for the viewing and then add that any more help we can give ?such as we also have a good mort advisor who has access to these products .... rather than spoil a viewing by ask them as I have been requested .. the agents seem to thknk its normal - well it is to them - but it feels intrusive to me and I wdnt want to be asked that on a viewing . The agent thinks it's fine in general but also because they have to be sure someone has the funds to buy ..
am I being sensitive ( as this is a new world to me ) ? Is this a 'normal ' question and how do I ask it in a more comfy way please ?