Aibu to be annoyed with these customers/ bugbears in work

[mollymaid16]

I work for a large financial business and although I'm super nice to customers I have some real bugbears for example.

Me: Thanks for calling 'your bank' can I have your sort code and account number
Cust: oh I didn't think I'd need that (huff & puff), I'll just go get it

Cust: I typed my security details in correctly and it's blocked me I definitely typed them correctly there's something wrong with your system, your bank always does this I want to complain.
Me internally: am no everyone makes mistakes and you typed it wrong ffs just like you done last month.

Cust: you've blocked a large payment I am so angry about this etc etc
Me internally: ok in future if you get scammed or hacked we will just let them take large payments ok brilliant.

How I understand people can be fed up with things the lack of common sense pickles me.

Me: can I have your account number
Cust: reads out card number
Me: no your account number
Cust: is my online Id ok
Me: NO Your account number

Any bugbears from your work place.
Or if your bank is annoying interested to know.

Back when telephone banking was de rigueur, I was hacked off enough at the Halifax to repay my overdraft and leave.

I repaid at £100 a month and, as soon as my wages were in the account, I'd ring up and go through all the security sequences until I needed to speak to a customer advisor.

Without fail, I'd be put through to a Northern Irish call centre and without fail there would be an apology as they don't normally deal with those sorts of transactions.

One month, I got through to an Australian 'girl'.

No, they hadn't outsourced to Australia, she was touring Europe and had found work in some barn of a place in Co. Antrim.

There is a fb page called call centre problems. Freakin' hilarious. You will relate!

Can completely understand, I work in a call centre for insurance and every week same sort of calls.

• parents wanting to cancel their son/daughters policy with out them there as they pay for it.

• callers calling wanting insurance for £150 because that's what their friends, neighbour pays for completely different vechile/details

Remember had one gentleman have a go at me as his vechile was stolen and been given replacement, could not understand why his renewal had increased.

Most are lovely and will listen as you explain but there is some that just seem to want to make things harder than they need to be.

Oh I love that Facebook it's funny because it's all true

Well I work for the worlds largest online retailer and let me tell you people are batshit.

I HATE the ones who call up on behalf of their kids.

Caller: My sons order hasnt arrived! This is an outrage!
Me: Due to Data Protection, I can only speak to the account holder, is your son there with you?
Caller: Im his MOTHER!
Me: Is your son under 18?
Caller: No he is 27!
Me: Put your lazy arse son on the phone please madam.

Wow. I think all my preconceptions about the type of people who work in banks and finance have been confirmed by this page.

Thanks.

And Gaslights (or whatever your name is, it's very apt) you are a fraudulent financial abuser with absolutely no boundaries.

A friend of mine still has problems after her mother did similar years ago.

Does your daughter know?

Not technically a customer but a service user: someone rang me from this number
Me: did they leave a message with their name?
Service user: I didn't listen to the message!

Oh yes, how could I forget. The utter gem of a customer who phoned to complain about the costs incurred to clean & clear his house after it was repossessed. Amongst other things, the walls had been graffiti'd with some really quite vile stuff, the water pipes had been deliberately damaged (causing a massive leak) & the bath was over half full of human waste. (Can only assume many friends were enlisted to help. The poor bailiff!) We get photos of every property to show everything... joyful.

Sounds like a Scottish financial institution Molly...

I work in car insurance claims as a manager.

I get
Customer calls - I crashed into a car. It's completely my fault, I didn't see them / misjudged the gap / lost concentration. Happy to accept liability.
Me - ok, procedure is X Y Z

Later same day - customer mum / dad calls. To complain daughter / son is at fault.
I deal with complaint - usually 'How dare you hold my son / daughter at fault. They didn't do anything wrong. Other driver was in wrong place / going too fast etc etc'
Me - how do you know this? Were you there?
Them - no, I just know it's not his / her fault 🙄 (quite often can hear said son / daughter in the background sounding embarrassed and asking mum / dad to get off the phone.

Or the usual - do you have you reference / registration / policy number
Customer - no I called to speak to Jennifer, can't you just get her?
No, my company is huge, spread across several offices with a billion departments that all fall within claims. And eleventy billion Jennifer's.

But then you have the customers who are lovely. I'm dealing with one complicated claim that has been going on for months. Everytime I call him, he greets me by name, is grateful for any help and gives me updates on his dog as we have the same breed 😊 So it's not all bad!

Also confirming email addresses - people genuinely don't think about it. Always feel a bit bad for them as you can practically feel them squirm as they confirm it's bigboy72@cyzmail or sexykitten@abcmail etc.
Worked here for about 3 weeks before I set up my [email protected] address

I work in a restaurant
The daftest callls we get are

Caller Oh , hello . Are you open today ?
Me ( to myself ) well there would be no one here to answer the phone if we were closed would there
Out loud, yes we are open today

Caller . Hello , do I need to book a table ?
Me , no , but since you're on the phone shall we book you in , so I can get a nice table ready for you ?

A customer spelt their email address out to me as they clearly were embarrassed so I confirmed it back to them in full

Hotel customer services here.

Customer:- hi, I booked a room and I dont want it any more. Can I cancel?
Me:- yes, however it is non refundable
C: but I dont want it so I want my money back
Me: sir the rate you selected was a non cancellable one. Thats why its cheaper.
C: but Im not coming
Me: ok thanks for letting us know
C: so I really cant have my money back?
M: no sir, but you can send someone else in your place?
C: ok ill come.

Doilooklikeatourist

"Are you open" and "Do I need to book a table" sound like extremely sensible questions for someone to ask a restaurant!

I mean, even if the caller can discern from the fact that someone has answered that the restaurant must be open, they can't really just hang up... can they? Is that what I should be doing?

ethelb what preconceptions? I work with a variety of individuals, don't think many of us are stereotypical call centre drones (aid there such a thing?!) and my call centre has won national awards for service. It pays better than the admin areas of the company and has a much higher recruitment standard.

My company also insists we transfer people when it's the same company (but not when it's random xyz company that we have nothing to do with and never have as some customers ask!) if I've gone through security with someone and they also want to speak to another area I have to call through and speak to the other customer service agent to pass on the details and that I've verified the customer.

I thought of another one. "Oh I'm calling about my credit card." I'm sorry sir this department deals with mortgages I have no access to information about your credit card but I can put you through to the right team now "oh but I just want the balance". Yes but I don't have that information. I can put you through to someone now.

I'm a GP - do patients count as customers?

Pet hate is when someone comes in, we make a plan .(eg go and get these blood tests and this X-ray done and come back in a week when I'll have the results and we can discuss the next steps.)

Two months later they come back, all angry that nothing has been done.

Did you go for the X-ray and the bloods

Oh....no....and I've lost the forms, can you print them out again

NHS - free at the point of abuse.

Wickerlampshade if I was a doctor I would be so pissed off with those people who come in with colds, coughs and sore throats like you can just wave your magic wand.

I hardly go to the doctors only when I'm extremely worried which is rare as I just google everything. My daughters only been once in the past 2.5 years of her life and even then I was told you've guessed it she's just got a wee virus now off you go haha so i will defiantly only go back when really needed

Gp receptionist.
I want to make an appointment with-most popular gp, between 12-1 on Thurs.
Me internal: are you having a laugh???
Me out loud: I'm afraid gp is day off, between surgeries, on visits then, shall I look for their next available appointment? That will be date 3.5 weeks time. Does it have to be him or can someone else help?
Pt: well he's my gp but I have cough, cold, sore throat, chest/ear infection, uti...
Me:We have a prescribing nurse who treat that and an appointment in 2hrs. Will that suit?
Pt: I think my illness is much to serious for the nurse.
Me: do you need antibiotics?
Pt:yes
Me: Then the nurse can see you. Can I take your name please?
Pt: Smith
Me internal: Are you fucking joking???

I get "can I get derections to the hotel?" calls a LOT.

Customer: hi Im looking for the hotel, where are you?
Me:- we are just outside X Town
C:- ok so can you tell me which way to go?
M:- hopefully, where are you?
C:- dont know

Fucking hell man!!!! Ok turn left at the unicorn, climb the rainbow and behind the bloody warewolf.

We get people that for some reason want to only give us half our reference number - it's the length it is (7digits) for a reason!

Or they want to speak to someone but can't remember who, so ask if I can list the names of people that work there - then seem put out when I say that there are approx 400 people here and that may take a while!

I'd be really interested to know what your preconceptions are ethelb

I work in housing and deal with calls a lot and get lots of these.

Me - can I have your reference number please?
customer - I've not got it on me

Customer - can you tell me if house on Smith street is one of yours?
Me - have you got the house number?
Customer - No
Me bangs head on wall

Customer - someone called me from a withheld number, was it you?
Me - 😭

If i was going a restaurant that i hadnt been before or it was a distance away i will sometimes phone to see if they are open. Staff may be there but the restaurant may not be open to the public.

I work in a library

Biggest bugbear (happens all the time):

Family enter the building 5 minutes before closing
staff: just to let you know we close in 5 minutes
cust: yes we know, no problem
(Customer then return loads of books, has discussion with children about which books to keep, starts trying to choose new books)

Staff (who have been on their feet, serving people all day) begin closing up, turning off equipment etc.

Customer rushed to counter, where they then have to deal with fines, renewing books, taking new books etc. Staff leave work late.

Selfish.

Just because you make it over the threshold before closing time does not mean you have the right to make staff stay late. Just come 20min earlier!