I was getting lunch yesterday with DF and the DC in a large shopping centre. The restaurant we were in overlooked walkways in the shopping centre where there are little kiosks - think the ones that sell pretzels or frozen yogurts but this one sold mid/high end small appliances for a well known brand.
It was a bit of a novelty looking down at all the people and we soon noticed that the lady who was working (solo) on the kiosk was spending most of the time on her phone. It wasn't checking a quick text or an email, she was actively on her phone for 4-5 minutes at a time until she was approached by a customer.
After around 15 minutes a man approached her with a backpack and a coat on and she started gesturing at him as if she was complaining about something - this seemed a pretty strange way to speak to a customer. He then took his bag and coat off, stuffed them in a cabinet and put his name tag on. He obviously worked there.
Five minutes after standing around (still wearing his headphones) not doing much, he leant on one of the displays and then had a 15-20 minute facetime conversation with someone - from the body language of the employee and the person on the screen it came across as a boyfriend/girlfriend type of relationship.
Customers were walking up to him and he was ignoring them. After the facetime conversation ended he had customers asking him for help, he would wonder off and speak to his colleague for really long periods of time until the customers got frustrated and walked away.
I've never seen anything like this and my overinflated sense of justice is compelling me to report them - although, it's not really my place to report, or is it?
WIBU to send an email to the company in question and report them.
Don't want to drip feed -- this is embarrassing but I actually did make a video recording of a subset of the events mentioned above, mainly so that I could show DH.