Cancelled a takeaway

[kakala]

Not the most exciting post but was wondering if I should feel guilty.

DP ordered a takeaway online. But the shop cancelled it. So he called up and told the order over the phone to which they said they would call back in 2 minutes to take payment as they were busy.

They never phoned back so 20 minutes later dp phoned back and was told they would call him back in 2 minutes.

Another 20 minutes passed. We both assumed we weren't going to get an order so shoved something in the oven.

Then some half an hour later they called, must be an hour and a half since we first tried to order they phone us and ask for payment details. Dp tells him to cancel the order as he didn't want to wait another hour for food to come.

They said they'd already cooked the food (which I didn't realise they had done) and was waiting to deliver just wanted payment. We had already eaten by this point so he told them he didn't want it, the guy got really rude and said we are banned for ever ordering there again

Were we unfair?

I doubt they cooked anything from scratch so don't feel bad

Yanbu at all. They can't not call you and expect you to have waited all that time for them. I'd be proud you got banned if I were you

What was the takeaway? I'm hungry

I wouldn't trust the food they were selling if they can't even handle a simple take-away order. If they aren't managing their customer service then they certainly aren't managing their hygiene either. Avoid! They are going under anyway based on this...

I agree that you should give them a bad review on the platform that you used originally to order from and/or on tripadvisor if possible.