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Original poster

Tumble Dryer recall. Aaaaggghhhh!!!

20 replies

Paperdolly · 23/02/2017 14:53

Listening to Jeremy Vine and the tumble drier recall out drier fits into the catergory. There is NO way of getting through!! Every time I ring I'm in a long waiting list. Last time I rang I was number 107 in queue. I've tried to get through on line but on entering the detils of the drier I get a no entry logo on the continue button even though there is no more I can enter.

Ahhhhhhgh!!!!

OP posts:
CotswoldStrife · 23/02/2017 14:56

I registered online for a repair, can you still do that?

FallenSky · 23/02/2017 14:57

I'm really surprised you've only just heard about this. It's been going on for a long time.

You could try contacting them on twitter/Facebook?

user1484394242 · 23/02/2017 14:59

We registered online too (over a year ago, there was an 8 month waiting list for repairs) but then people who had the repairs done started reporting problems so we insisted on our money back. Sent Hotpoint a copy of our receipt and made it clear we wouldnt settle for repair or be made to pay for a replacement. They collected and sent us a cheque within 1 week.

pinkunicornsarefluffy · 23/02/2017 15:02

I got quick response on their Facebook page

I had to wait ten months for modification, 8 year old Creda.

It's now had new drum, new heater, new filter, basically a new machine in the same shell.

user1471530109 · 23/02/2017 15:07

I contacted them on fb too. I had been waiting for almost a year and demanded a replacement as I was sick of waiting. I was given one, plus they worked around me when I as at home (teacher).
I had a replacement a year ago. This has been going on for ages (18mth-2yrs!).

nokidshere · 23/02/2017 15:07

I also registered online. 6 months later I received an email saying that it would be another 6 months for repairs in my area or I could buy a new one for £49. My machine was years old and well used so I opted for a brand new one worth £250 for the discounted price.

For £49 they delivered it, installed it and took the old one away.

user1484394242 · 23/02/2017 15:09

FallenSky they keep adding more models to the list

Roomba · 23/02/2017 15:15

I've been waiting almost a year for a repair! I haven't been using my drier whilst waiting, as it's in an outhouse so I wouldn't be able to supervise it while it ran. It's a bloody pain in the arse having to dry everything indoors. I can't afford a new drier and it was bought a while ago so I can't ask for a refund.

MyVisionsComeFromSoup · 23/02/2017 15:28

I went for the £49/£60 replacement option as well,last year sometime I think

Original poster
Paperdolly · 24/02/2017 21:12

Fallensky - I haven't just heard about this but it's a long story so I won't bore you with it.

I can't seem to put the numbers in on the recall check as I get a no entry logo.

I have left a message on the Hotpoint FB page.

OP posts:
Happyandhungry · 24/02/2017 21:20

We had the recall repair done and our tumble dryer broke not long after. It was outside the repair guarantee time so they offered for us to pay over £100 for an engineer to come and fix it again or £60 for a new one. Got a new one, feel more confident and its great. However i will never buy hotpoint or any whirlpool brand again! I found repeated phone calls, facebook messages and emails did the trick, mine was fixed quite quickly.

Palomb · 24/02/2017 21:23

I organised my adaptation via webchat at it was done within a month.

9 months later they still keep pestering me about it. I've blocked their number but they keep leaving me VM's. I've told the, about 10 times that's it's been done! 😫

Outbackshack · 24/02/2017 21:24

We waited a year for repair only for it constantly trip the electrics once repaired! They came out again and found fault with repair, fixed it and it's now sorted. Finally.

urbanrock · 24/02/2017 21:25

We waited ages for the repair to be told ours couldn't be fixed. In fact the repairman said it was too dangerous to use. They still tried to sell me a discounted one. After a lot of arguing, I pointed out I had bought a drier from them in good faith. It had been condemned by their engineer and I wasn't paying a penny for a replacement. They finally replaced it free of charge.

Salmotrutta · 24/02/2017 21:29

I hadn't heard about this but only because we have a gas tumble dryer that is situated outside next to our garage.

Our dryer is now on its last legs frankly and I'm quite peeved that only one company makes gas tumble dryers.

Yes, they are more expensive to buy but they are much cheaper to actually run.

Original poster
Paperdolly · 24/02/2017 21:29

Look at the Sale of Goods Act '79. If you paid by credit card you can get them to fight it for you.

OP posts:
Original poster
Paperdolly · 25/02/2017 18:39

UPDATE - I had a reply today and my washing machine was made earlier than the ones at risk and that is why the code couldn't be entered.

Hope you all get yours sorted soon.

OP posts:
noblegiraffe · 25/02/2017 18:43

I contacted them as soon as the fault was announced and still am waiting to hear Hmm

They originally said that they were safe to use if attended but the latest news this week is that faulty dryers should be unplugged and never used again. Shock

SauvignonBlanche · 25/02/2017 18:47

They contacted me in January and said they would be in touch - January 2016!

BestIsWest · 25/02/2017 18:50

We waited 18 months for ours to be repaired. Our turn came last Wednesday - and the repairman turned up, took it apart and then discovered he hadn't brought the new part with him. Aargh!

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