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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To think this isn't OK.

49 replies

guest2013 · 20/02/2017 14:35

I received a parcel this morning delivered by a delivery service not royal mail. Some of my items were missing so obviously I immediately contacted the place where I purchased from and they said that it looks as though they've left there depo so must have been lost during transit. Before they can refund they have to investigate the delivery driver, which means informing him that I have raised a dispute and interviewing him.
AIBU in thinking that this could potentially compromise my safety if the driver reacts badly to essentially being accused of tampering with my parcel at worst or losing my products at best?
I appreciate that he's probably a normal human being that won't wage a personal vendetta against me but still. I don't like the thought of him knowing.. he might deliver to me again and I'd feel very uncomfortable.

OP posts:

countrybump · 20/02/2017 15:19

Surely he won't be accused of anything though - he'll just be asked if the remainder of the contents of the parcel or a separate parcel if that's what it was, is still in his van at the end of the day? It might be that they fell out and he has no idea which parcel they belong to - and will therefore return them at the end of the day?

Carollocking · 20/02/2017 15:23

What reason do they know you didn't get all the items and are just trying it on?
So obviously they need to do some checking up of course.

Original poster

guest2013 · 20/02/2017 15:32

I know that. The woman I've been emailing about it is pretty much insinuating that!

OP posts:

QuinionsRainbow · 20/02/2017 15:42

MrsJaniceBattersby asked: "Did the parcel looked like it had tampered with then ?"

Did it? If so, perhaps you shouldn't have accepted it. If not, surely it's not the delivery driver's fault.

Original poster

guest2013 · 20/02/2017 15:52

No it didn't. It was a bit bashed and it could have been resealed I suppose but in all honesty I think it's a packaging error but they insist it was weighed out correctly when it left there. Which is another reason why I'm uncomfortable with this investigation into the delivery driver.

OP posts:

Carollocking · 20/02/2017 15:52

Unfortunately they get this every day andcher insinuations are in fact the truth too often so they must be sure they are missing,no one refunds or replaces things unless something can be proved.
They've all been ripped off too many times in the past

SomethingBorrowed · 20/02/2017 16:14

The thing is, OP, if you didn't receive the items then either someone made an error or someone took it (delivery person, warehouse employee, neighbor...).

So saying that you didn't receive it means you are accusing someone of causing this issue, why are you so uncomfortable about it? If it is the truth?

tabulahrasa · 20/02/2017 16:17

Seriously, it's no big deal - until 6 months ago it was my job, it's a really run of the mill everyday occurrence - the delivery person won't care, at all.

Original poster

guest2013 · 20/02/2017 16:30

I'm uncomfortable with the fact that the delivery driver would be accused of doing something to my parcel and he knows where I live, I use this delivery service quite a bit and don't want to feel awkward when he inevitably delivers to me again.
I have a problem accusing people who don't come to my door.

OP posts:

Original poster

guest2013 · 20/02/2017 16:31

Sorry that should say 'don't have a problem'

OP posts:

DearMrDilkington · 20/02/2017 16:32

AIBU in thinking that this could potentially compromise my safety

have you been watching too many spy films?

harderandharder2breathe · 20/02/2017 16:35

Yabu

These are routine investigations, the driver will be used to it.

Absolutely no reason why the company should blindly believe you without checking.

Original poster

guest2013 · 20/02/2017 16:36

well it could!! If they lost their job because of it, they might be very angry.

OP posts:

Original poster

guest2013 · 20/02/2017 16:41

I fully accept that they have no way to trust me but surely they budget for loss? This investigation must cost something and they're going to refund me at the end of it anyway?

OP posts:

tabulahrasa · 20/02/2017 16:44

"If they lost their job because of it, they might be very angry."

They'll only lose their job if they have a high rate of missing parcels, which leads to a proper investigation and they're then caught doing something dodgy.

tabulahrasa · 20/02/2017 16:45

"This investigation must cost something and they're going to refund me at the end of it anyway?"

It's literally a message sent through the system and one phone call.

SomethingBorrowed · 20/02/2017 16:48

they're going to refund me at the end of it anyway
I would imagine, but if the delivery service is at fault, the sender might get their money back from the delivery company. Or they will switch companies if it happens too often.

HarrietSchulenberg · 20/02/2017 17:02

It could be that your items were put in two parcels, with the second yet to arrive.
Delivery drivers get accused of this all the time. As do online retailers. Sometimes it's a genuine error (second parcel arrives later), other times it's been nicked, but unless the retailer looks into it, they can't resolve it.
Fear not, sit tight, and hope for a speedy resolution.

HarrietSchulenberg · 20/02/2017 17:02

Spookle · 20/02/2017 17:07

Deliveries can go through a few different vans and depots before they get to you though so unless the same driver collected from the seller and brought it to you he has nothing to worry about.

And I doubt he will take an investigation personally.

I accept dozens of deliveries every day and have to open investigations regularly and none of my delivery drivers have taken it personally. Quite the opposite in fact as they will occasionally get involved to hurry things along!

228agreenend · 20/02/2017 17:08

I think youmare overacting.

You say you don't want the company to raise a dispute and trust the customer's word. They'd be mugs to,do his. I could order £100s worth of goods, say it didn't arrive (even though it did) and then have them re-delivered to me.

Have younever heard of a van delivery driver waging a vandeta against a customer? Thought not.

MerryMarigold · 20/02/2017 17:13

Was it Hermes? I had a massive issue with them at Christmas.

Original poster

guest2013 · 20/02/2017 17:26

It wasn't Merry.

With regards to the vendetta. I don't mean they'd come round and beat me up.. I mean more like trample my garden, piss up my wall, shake my parcels, be rude in general.. things they could get away with like that.

Those are all real things that delivery drivers or postmen have done to friends and acquaintances. Without being accused of anything!

OP posts:

SuperFlyHigh · 20/02/2017 17:26

I agree with Harriet I've had an order (usually Amazon) and often if a big order they're split up into multiple parcels with different delivery times. I also agree that delivery drivers and online retailers get accused of this a lot.

I agree also that it's often a genuine error or sometimes stolen but unless the company look into it it can't be resolved so don't worry!

I would also say though that in my last job (which was also boss' address as well as the company offices) my boss ordered countless personal items as well as business items over Christmas and generally through EBay, Amazon etc... Hardly any went missing.

The delivery drivers have more to lose by stealing something (eg their livelihood) and also I often found the vast majority of them to be ok. I'm not saying Hermes and Yodel don't cause problems but we found them easy to resolve.

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