I posted a few days ago asking for advice regarding ds xbox headset.
We got it at Xmas, and it stopped working, took it back to Smyths, last month, and they tested it and said it was fine, said it was the software that needed updating, gave us a number to call Microsoft, called them and they tested it, also connected to ds xbox live and could not understand why it was not working, advised us to contact our internet provider, to get a communications portal open, they sad if that did not work take it back to the shop, with the 5 pin number they had given us.
Seen the same assistant who served us last month, he was going to say it needed testing, I advised him that he had tested it last time and said nothing was wrong, I advised it was the mic that was faulty, he then rolled his eyes and asked me if I had spoken to Microsoft, advised I did, and also Sky, as advised by Microsoft... he then rolled his eyes again and asked if I had the receipt, I said I had and also a PIN number given to us by Microsoft.
He looked at the receipt and said nothing he can do as the Smyths warranty was only 28 days and that I would need to contact Microsoft, I told him I had and they told me to come here and also if he had tested the mic when I had first turned up, I would have still been in the 28 days and also I was covered by law under the sale of goods act 1979.
He said he will do it this time as a goodwill, but in a very grumpy manner, however the policy is 28 days and I will have to remember that for next time. he asked for my name and address which I gave, he also asked for my phone number which I refused to give, as I had to changed my old number due to cold calling, explained I did not give out my personal number, however he stated he needed by number to complete the transaction, again explained my reasons, so he then slammed the till drawer.
He then told me that he was doing me a favour as really he should not be doing this exchange due to store policy, I then chucked the pen on the counter and asked me to sign receipt again telling me about store policy....
Mean while the queue is getting bigger.. and I was still waiting for him to hand me the new headset, however he just stood and staring at me like I had two heads. I then had to speak to him as he was just staring, and I told him I understood what he was saying, and I had listened to him the first time, so I am unsure as to why he keeps repeating himself, he then looked at me like an idiot and said well I am doing you a favour.
I then said I did not think he was doing me a favour as the item was less then 3 months old, it was not fit for purpose and that I was covered by the sale of goods act, so they may have a store policy, however my contract was with the store, he then started arguing with me, full on arguing, and the people behind me complaining that he should just serve me rather than repeat himself.
By this point I stated that I was not prepared to reprimanded by him any longer like I was a naughty child, I asked him to get the store manager, he then started arguing with me again, only this time with body actions, I then had to ask him again to stop arguing with me and get me the store manager... as im not prepared to stand here and allow him tp speak to me with an audience.
Hes still arguing with me when the store manager walks over, so he sees he's still shouting at me telling me I am now going to get him into trouble for the nice thing he was trying to do for me...
Explained the above to the manager, explained it was not the fact that he had given me the goodwill but it was being reprimanded continually and also in front of other customers, his body language, his poor customer service etc... manager then said it would not be goodwill as yes technically they do have a store policy, but as Microsoft had sent me with the pin, I could either have my money back or exchange, explained I had signed the receipt for the exchange, but he would rather argue with me then give me the bloody headset. Manager then told me he would personally be dealing with the complaint. and apologised for the assistants behaviour and also advised me to get Turtle beach head sets if the ones he had given me became faulty.
SIL then told me I should feel bad as I might get him into trouble 