British Gas have ruined my carpet

[MoragWilson]

AIBU to complain that the engineer who fitted my new boiler has damaged my carpet? Boiler is in the dining room; fawn carpet now marked with red brick dust around the edges of a corner of the room. He had a few sheets down but was not that careful and now I have horrible dark red marks on my 6 month old carpet. He said he's cleaned it up as best he can and you have to expect some mess when doing work like this ABIU to complain?

Perfectly reasonable to complain. Yes you have to expect some mess but as he knows in advance how much mess it makes (and you don't) then it's his responsibility to ensure that the mess like this is prevented or warn you so that you can make preparations yourself. A bit of dust on surfaces that can be wiped up is one thing, red brick dust on the carpet is another.

Complain, should be covered under their liability insurance

That's what I think Katy07 Actually quite upset about this.

A plumber dropped his blow torch on our carpet and then tried to cover up the massive singed hole he/his insurance paid for a new one

Take photographs and ask to speak to the area manager, tell him you want a visit. We had a massive disaster which they caused in our kitchen and had to compensate us.

I've always found brick dust hoovers up when I've been drilling.

British gas broke my light. They paid for that. Sent a letter with the bill to head office.

Yes, complain. If the work was liable to make a mess he should have explained it and asked for your permission to pull back the carpet in the vicinity. An BG engineer did something not dissimilar in our house once. I rang up and complained and it was all made good very quickly.

can't you just hoover it?

ImNotDancing I guess the OP had already tried that

He said he's cleaned it up as best he can and you have to expect some mess when doing work like this

kind of implies he's cleaned but op hasn't

Red brick dust should just vacuum up. Have you vacuumed op?

If the OP says the carpet is "ruined" then I'm pretty sure it's not a case of just hoovering up some dust!

It doesn't just Hoover up as there's usually water drips mingled in with it. It ruined my last carpet, wouldn't come out even with professional cleaning. We replaced it with wooden flooring at our own cost as we weren't attached to the carpet.

Well it's not just dust then is it dust is dry and would vacuum up so it must be something else. But the op said it was red brick dust.