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AIBU?

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Doctor banged my baby's head off the wall

58 replies

lavei · 30/01/2017 18:37

Went along for our 6 week check up and I wanted them to have a look at why he is sick as much as he is, also his cry has changed which I've read can be a sign of something.
She called me through and asked why I was there... I said 6 week check up and she asked what for. Now I just assumed that she would have know seeings how she had my records open. She then spent 10 minutes reading through all my notes etc and then complained that we were running over. Well I am having some issues with my stitches so wanted her to look at those (I was told this would happen anyways) but she said that I would have to make another appointment. She asked me about contraception and then complained when I said I wanted some as I should book another appointment for that.
When my OH brought DS through for his part of the check up she made us undress him and then sat for another 10 mins reading his records (he's had a few health problems).
She checked out all his bits and then started checking his hips. As she was moving them up and down she banged his head off the wall! It made a thump noise so wasn't just a small tap. I I was furious and walked away so she let go of DS when he was on the hospital bed to see if I was okay and my OH grabbed him as it looked like she was just about to walk over to me. She told us not to worry, she wouldn't have left him. Tbf, I'm sure she wouldn't have but she did nothing to suggest otherwise! She asked if I was okay and apologised and said his hips were fine and asked if I wanted a cuddle.
She then wanted to check his eyes and had me prop him looking over my shoulder. He was full on screaming at this point and she was trying to look in his eyes. My OH had to tell her to stop and when I brought him down his eyes were bright red from where she was pulling at them trying to force them open. He had his face screwed up when he was crying so obviously resisting her.
He wouldn't stop screaming after that and it took me ages to settle him. While I was doing that my OH asked about his sickness again and she said she didn't have time to look at that as she had spent too long with me and we had already run over.
I'm absolutely furious!
Sorry I needed to rant.

OP posts:
shinynewusername · 30/01/2017 23:39

She should have been more prepared for your appointment

Ha, you are living in a dream world. GPs speak to 50+ patients a day, deal with hundreds of test results & letters and do home visits. A 12h day is normal. Even 2 minutes preparing for each patient would add nearly 2 hours of extra work a day.

I'm not defending how the GP handled most of this appointment but the idea that she should have gone through the notes beforehand belongs in a fantasy land where the government values GPs and patients enough to fund appointments longer than 10 minutes and train enough doctors Angry

BertieBotts · 31/01/2017 09:13

can 6 week olds roll themselves off a table?

Some can.

FroodGloriousFrood · 31/01/2017 11:28

In my practice the postnatal check for the mother and the baby check are separate appointments and twenty minutes is allocated for each. There is no way all that needs to be discussed in a postnatal check could be done in ten minutes, so it would be worth mentioning this to the practice manager so that an appropriate amount of time can be allocated in future.
Of course the GP needed to read your notes though! They don't get time to 'prepare' for each appointment. As others have mentioned this isn't going to get any better, consider directing a complaint to your MP.

FroodGloriousFrood · 31/01/2017 11:28

Shinynewusername is spot on.

MrsRaymondReddington · 31/01/2017 11:41

I would definitely ask to see another doctor. I'm not sure I would complain as I think a lot of GPs do their absolute best and often have a heap of work to do when they get home as well, so you don't know how much stress this particular doctor is under. I know that doesn't make your experience better but I would just mention it to the receptionist and ask for another appointment.

At my 6 week check up, I had a double appointment, the doctor checked me, then baby, then discussed contraception. I think 6 week check ups are standard?!

lavei · 31/01/2017 12:35

update

I rang up today and asked for another appointment for my son. I spoke to the practice assistant manager as the manager was at a funeral.
I just asked for another 6 week appointment as I didn't feel I got everything out of mine and that the time restraints made the whole thing feel rushed.
He asked for more detail so I did tell him. He was very understanding and apologised profusely. I've got a 20 min appointment tomorrow morning.
I asked why he thought we didn't have enough time to do everything in my appointment and he agreed that she should have known why I was there and he said that for 6 week checks they expect the dr to read the patient notes before hand. He agreed that the delays were caused by her not being prepared and as it was the first appointment of the day, she could have looked at my file before hand. He agreed that the checks I asked for were standard and should not have impacted on my sons check up. I said that perhaps these particular appointments should be longer but he said that with the current cuts they can't afford to offer longer appointments as they don't have the staff to keep up with the demand.
I do understand this but my priority is my son. I won't burden the NHS unnecessarily but I will badger the hell out of them if my son suffers as a result.

Fingers crossed tomorrow goes well!

OP posts:
38cody · 31/01/2017 13:29

She banged his head by accident and apologised. Calm down and make another (double) appt - perhaps with another doctor.
Accidents happen and he'll get worse bumps!

lavei · 31/01/2017 13:47

Oh I know it was an accident. And if you read the thread then you would know that I have.
Thanks for your helpful advice

OP posts:
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