I have a friend, a lovely person, who is quite computer-illiterate. I'm very computer literate (I work on computers all day every day).
She wants to be able to do something on the computer that I have been doing for her since the beginning of 2015. I've gone through it with her very slowly, step by step, numerous times, and every time she's totally mystified. I explain what we're about to do and why, then point at the screen and explain what she needs to click / type / whatever, and (with quite a bit of difficulty) she does it.
It takes me under 10 minutes to do it, start to finish. Each time I go through it with her it takes about an hour and a half, because she genuinely just doesn't get it.
I did out a set of notes for her, laying it out step by step, including screenshots. I really can't make it any clearer (and it's not even something particularly difficult). I give computer training courses, and am always told that I give very clear instructions and notes, so I don't think it's that I'm not explaining it well.
She tried to do it at home by herself last night, and she couldn't manage it. She wants to call over and go through it again, which I know is going to be at least another hour, where she's totally and utterly baffled at every step. I suggested to her that I continue doing it for her, but she said she really wants to be able to do it herself.
She's a good friend, and I don't want to hurt her by telling her that if she hasn't grasped it at this stage she's not going to, but that's the reality of it. I've gone over it and over it with her, but there's never a flicker of recognition - it's like every time is the first time.
What do I do??