AIBU to think it's a bit shit I'm expected to stay late with no extra pay?

[OhAnotherNameChange]

I thought I'd left this all behind with my last job where I'd only get paid for staying late if it was by half an hour, but apparently not!

I work in a call centre and all day has been non stop calls! I manage to finish up my last call at 7:59pm so finish off writing my notes (not in a great hurry) and log off at 8 (when we close!)

I'm in the great battle of throwing all my stuff together so I can run for the bus which is due at 8:06 and the supervisor comes running over to me and 2 other people and tells us we have to answer all the callsleft in the line

Obviously it's shit that people have waited for ages but I'm not paid to work past 8! If I do get out late because I'm already on a call then I can live with that, but to be expected to stay until all the calls are gone when I'm not paid for it? And when it means I will miss my bus and have to wait for the next one at 8:36 in the freezing cold?! Pfft!

Luckily by the time I had managed to log back in there were no more calls and I just managed to catch the bus, but if my DP wasn't home looking after DD and I had missed the bus, I would have been 30 minutes later than agreed for our babysitter

I probably am BU but I'm going to stew over this and curse call centres and my decision to work in one!

I manage a call centre and its the nature of the beast. I don't give TOIL or overtime if my team stay on late because they have to answer all in the queue.

But I am incredibly flexible in other ways because I appreciate the time they do put in "unpaid".

Out of interest dontsufferfools, why is 'unpaid' in inverted commas there? Are you saying they get paid or not?

One of the reasons i left my job as a TA (after 8 years) was the unwritten unspoken rule that we were expected to do at least half an hour unpaid overtime at both ends of the day. Every day. While being on shite money, doing all the shite jobs and getting the bare minimum of training.

Sorry if I've misunderstood but if you're on minumum wage then surely unpaid overtime pushes below minimum wage? Which is illegal. Didn't Sports Direct get fined for doing exactly that?

YANBU

BTW there is a whole separate debate to be had about call centre finish times - when I ran a helpdesk team, my boss was trying to pressurise me to make everyone stay on beyond the scheduled hours (for no pay) - as he said it seemed a bit mean to close everything down dead on time - but he couldn't see the opposing view from the workers perspective. Since then it seems to have become expected practise to make people start and end work during sometimes quite long periods for which they aren't being paid - OK if you are a CEO earning £5 million a year - but cheeky for the rest of us.

I'm a contact centre manager and I will regularly ask staff to clear the queues before they leave.. however only on the understanding that we pay the time back to them. If they are stuck 10 minutes after their shift, then they can leave 10 minutes early the next day. Give and take