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To expect someone who can speak more than 2 words of english (those being my name) to help with problem

22 replies

Radley · 20/02/2007 13:55

I phoned by yesterday to try and sort a problem out with my computer (broadband) and the person who answered the phone could barely speak english.

A phonecall which should have taken 10 minutes took nearly an hour, ending with both of us being well and truly pissed off.

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ScottishThistle · 20/02/2007 14:01

You have my sympathy!

I have the same problem every time I call to find the times of trains!...It's infuriating!

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estatebabe · 20/02/2007 14:20

I walked out of DFS last week because much as i appreciated the knowledge and helpfulness of the guy that served me - I couldn't understand him!

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Radley · 20/02/2007 14:29

It makes me feel awful to keep saying 'could you repeat that please', if i wasn't so desperate to get back online (I needed a phone no which I could only get online) I would have hung up.

It's like when I ring Evans, no-one can speak english and I finish the call feeling infuriated.

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fannyannie · 20/02/2007 14:30

But then I've had the same problem when talking to British people on the phone who happen to have very strong accents....

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Radley · 20/02/2007 14:37

Oh yes, I find a really strong scottish or irish accent incomprehensible sometimes.

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SparklyGothKat · 20/02/2007 14:38

was it BT Radley?? I had the same problem the other week trying to sort out our BT broadband

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littlemissbossy · 20/02/2007 14:40

You have my sympathy too!
Had the same problem last week with insurance company, guy ran into the back of my car and it took me over half an hour to run through it over the phone - a conversation that should have taken about ten minutes. I've vowed to change to Direct Line next year because their call centres are all in the UK.

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saltire · 20/02/2007 14:42

I put the phone down on someone from Scottish Amicable last year. She kept pronouncing my name wrong, and when it came to the address, she kept calling Fife -FeeFee!

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expatinscotland · 20/02/2007 14:46

No, that's not unreasonable, considering none of those calls is free.

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Incodnito · 20/02/2007 14:50

Took me around 3 hours, via India and god knows where else to get my broadband sorted (BT) I had to explain the problem to 16 different people (i counted) 13 of them could not speak english and I was hung up on 4 times!

So not unreasonable.

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Radley · 20/02/2007 14:55

Yes sparkly it was BT.

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SparklyGothKat · 20/02/2007 14:59

I thought it was, I tried 3 times to get through to an english speaking person, which I didn't, it still took about 1 hour to sort it out.

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Radley · 20/02/2007 14:59

is the 0845 no premium rate do you know?

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expatinscotland · 20/02/2007 14:59

And you're paying for this! This is not free.

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SparklyGothKat · 20/02/2007 15:00

it local rate i think

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Radley · 20/02/2007 15:01

Thank goodness for that. And after all that bt were no help whatsoever. I need to ring them again but I'm dreading it.

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SparklyGothKat · 20/02/2007 16:13

whats the problem???

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Radley · 20/02/2007 17:29

the main problem with broadband is now sorted thanks, i need to ring them now to find out why they are taking more payments out than they should have.

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BassMama · 24/02/2007 00:29

PMSL at fee fee saltire!!!

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3andnomore · 24/02/2007 00:35

how annoying!
Lol, glad I am not anymore with BT, who must have lost the plot, as it seems....they keep calling me, wanting to speak to my dh and everytime I say he isn't available for the next 6 month, they still keep calling...and he has only been away like a month, if that....happy calling I say...wish it wasn't always bloody dinnertime though...sigh....

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3andnomore · 24/02/2007 00:36

oh and lol at fifi...that is soooo funny

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Backthennnnnn · 11/11/2022 21:09

This has been deleted by MNHQ for breaking our Talk Guidelines.

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