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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

It's an annoying children in hotel one

311 replies

zeezeek · 28/12/2016 23:23

Am at a series of fairly important meetings which are being held in a hotel. It's got a reputation as being a place where conferences are held and business people stay, rather than a holiday type of that makes sense? Anyway, we are in a suite of meeting rooms that are kind of on one side of the hotel, so not anywhere where people not involved in the meetings are likely to be.

However, all day today - from the start at 10am and to the finish at 5 pm we have been disturbed and interrupted by what seems like a family/friend group of children all about 6-7 years old. They have tried to get into the room, actually did on a couple of times before being booted out and we were then subject to various shouting from the parents, called entitled child haters, that sort of thing.

When they weren't physically interrupting the meeting they were running around the corridor outside and shouting an screaming at each other, whilst their parents sat in the bar and shouted at anyone who dared complain. The hotel management have done their best to control them and have warned them that they will be asked to leave if it happens tomorrow.

Couldn't even escape the little brats this evening as they were dining in the same room, at the same time as us and spent the entire time running around the restaurant.

I know children can be lively and rowdy, but ffs it's a hotel, not their home and surely it's not unreasonable to expect them to fucking behave and not interrupt people trying to have a serious meeting? We didn't manage to get through half of what we wanted today because of this.

OP posts:
BakeOffBiscuits · 29/12/2016 10:29

Calling you "cunts" at breakfast?! sorry but that made laugh, I know it's not funny really

I hope management throws them out ASAP. They really are nasty twats.

SnatchedPencil · 29/12/2016 10:29

YANBU. The abysmal parents are the "entitled" ones here, so it is ironic they called you that. The hotel management should kick them out though, they have seriously fucked up here.

WankersHacksandThieves · 29/12/2016 10:31

amic, that's a lot of presumption and reading between the lines. I don't think anyone said the OP was being unreasonable to hold meetings etc.

Thanks for coming back OP, that makes perfect sense.

I hope you get it sorted. If I was hotel management I'd be chucking them out just for the swearing in public places never mind the intimidation of other guests and misbehaviour.

Salmotrutta · 29/12/2016 10:31

This is a fantastic thread.

How odd that some people think the Whole World takes 2weeks off at Christmas Grin

Anyway zeezeek - YANBU.

The parents need a kick in the pants.

NathanBarleyrocks · 29/12/2016 10:32

If I were you I would let the hotel know that if they don't resolve the situation (kick out the manky families) you will not only never use their facilities again but will also let every other local organisation know about their epic failure to deal with the situation as they should have in the first instance.

rainbowstardrops · 29/12/2016 10:33

Wow, the parents sound delightful! I hope they either take their children out to run around today or the hotel kick them all into shape.
Bad enough having to work between Christmas and New Year without contending with outrageous behaviour too!

zeezeek · 29/12/2016 10:35

Ha, I normally do take 2 weeks off at Christmas and am being unreasonably grumpy that I've had to return to the UK to be here!

It's a family group, apparently, several children and 4 adults and a couple of teenagers. It seems that we aren't the only ones who've been complaining.

OP posts:
DistanceCall · 29/12/2016 10:35

My partner who is a consultant has a very important meeting today in which the company for which he is working will make a crucial decision for next year. So yes, important business meetings can take place between Christmas and the New Year. Some posters shouldn't be quite so arrogant (and daft).

And no, children running into meeting rooms is not acceptable. It's normal for them to be excited, but a closed door is a closed door. Their parents sound horrid.

ineedwine99 · 29/12/2016 10:48

Very unacceptable of the parents to let their kids behave like this. I know how bad it can be OP as I've also been in conferences where kids have been heard banging about outside the room, though thankfully with good parents who quickly shushed them and took them elsewhere. Yes kids get excited in hotels but the parents need to be watching and moving them on when it gets out of hand and is a big disturbance.
Also, the field i work in will still have high level meetings this week, the business world doesn't stop because it's been Christmas, today after all is a normal working day. 1st Jan is a very busy day in our dept too so it may be a bank hol for most but not for one of the teams as they have to be in.

User006point5 · 29/12/2016 10:48

While the OP's group may have clout regarding the potential loss of valuable future bookings, the horrid family will threaten they'll go to the Daily Mail if they are thrown out of the hotel... cue tinsel and sad faces.

I suggest the OP records the abuse, and says they will back up the hotel in the resulting media frenzy. Xmas Grin

zeezeek · 29/12/2016 10:59

User. Ha ha. Think that might be something they fear.

OP posts:
RachelRagged · 29/12/2016 11:20

And some of these comments are exactly WHY some kids/teens are arrogant entitled brats .

OP YANBU and the amount of parents on here who think you are is astounding to me . Perhaps I am old or was brought up correctly in respecting OTHER PEOPLE , ,yes even as a child !

GabsAlot · 29/12/2016 11:21

one family even a big one p0ossibly cant equate to the same loss of business a op

why are they so scared to kick them out

User006point5 · 29/12/2016 11:32

why are they so scared to kick them out

How about "No room at the inn for family who saved up all year for an Xmas treat for their underprivileged children, as selfish academics show scant regard for other people's kids," reports our special correspondent on quiet news day shock horror...

Ledkr · 29/12/2016 11:35

If you are being abused at breakfast then that is an issue for the management and they should be booted out.

NewNNfor2017 · 29/12/2016 11:36

why are they so scared to kick them out

Because a negative social media review or thread on a parenting forum could go viral, hit the national mainstream media and result in literally thousands of lost bookings across the chain.

The damage this kind of thing can do is immense - a John Lewis store local to me was the target of a viral social media campaign and petition in the last few days after someone posted a narrative about a security guard who threw water over a homeless sleeper in the doorway.
Turns out, the incident happened 5 years ago, and was dealt with at the time, but people don't want to check the facts - they accept the story as fact, support the apparent underdogs and do untold reputational damage to the business.

In the OPs case, I know of people who are responsible for corporate bookings who would boycott a hotel chain on the basis of an inaccurate media story about poor treatment of a family at Xmas. The hotel could lose millions .

seagaze · 29/12/2016 11:45

So what if the family went public about being kicked out. They're hardly going to be homeless. Anti social behaviour in a hotel shouldn't be tolerated for the sake of all the the other guests. If all hotels were frightened to throw out badly behaved guests then they wouldn't be in business for long. If anything it might even make the hotel more in demand purely because of its stance against families just like this one.

burblish · 29/12/2016 11:48

Wankers, why does it matter what kind of meeting it was, which industry or sector it concerned, or why it was being held? That's completely irrelevant. OP clearly mentioned that it was an important business meeting to give context as to why the effect of the children's behaviour was especially disruptive. Why does OP need to clarify anything else about the meeting?

C8H10N4O2 · 29/12/2016 11:48

OP YANBU, hotel should be reimbursing both a significant chunk of the conference facilities and some gesture on the room bookings (this is the least I'd ask for).

I seem to live in a different world to some posters on this thread - in my world numerous industries work through this period in the UK. Some are 'on call' and plan meetings for a quiet period, others are so busy they run business ops meetings others use 'catch up time' after delays have occurred during the year. Its also common place for large organisations to book local hotel/office conference rooms for ad hoc needs.

There is also the rest of Europe and North America which celebrates Xmas but doesn't shut down for two weeks.

Then of course the world outside Europe which doesn't shut down at all.

Why assume a poster with different world experience is de facto a troll? Confused

NathanBarleyrocks · 29/12/2016 11:48

I bet the families aren't just annoying the OP& her colleagues but other guests too so the hotel's management are a bit dense if they aren't nipping the issue in the bud as they will end up losing a ton of future business.

burblish · 29/12/2016 11:51

Sorry Wankers, ignore my previous comment - my browser didn't refresh and I have since seen you've laid that topic to rest.

NewNNfor2017 · 29/12/2016 11:52

If all hotels were frightened to throw out badly behaved guests then they wouldn't be in business for long.

Chucking out a family with young kids at Xmas is commercial suicide.

A rowdy stag group would be removed without a second thought - children, Xmas and slow news days.....a manager who was willing to take that step would be unlikely to have Head Office backing.

DownAmongtheElves · 29/12/2016 12:40

we have decided to come away for christmas with the kids. They are having fun and excited because it's Christmas and a new experience,which we have paid a lot of money for

As did other guests who are paying "a lot of money for" peace & quiet & not having to dodge hurtling children in a restaurant or deal with unmannerly parents who are not doing their job.

GabsAlot · 29/12/2016 12:59

well the company involved could also go to the paper and say how badly they were treated by an unruly family

id rather risk kicking the family out

BakeOffBiscuits · 29/12/2016 13:16

we have decided to come away for christmas with the kids. They are having fun and excited because it's Christmas and a new experience,which we have paid a lot of money for

Hopefully they aren't having fun at the expense of anyone else's stay, which they too will have paid a lot of money for.
Do you understand that it isn't just your children who are entitled to enjoy their stay?

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