A year ago I had breast lumps removed and I can't fault a single member of staff that I came across, from the receptionist who booked me in to my go when I found the lump, right to the the surgeon who removed. Everyone was lovely, I could see they were overworked and they were tired but they were fucking brilliant with me. I didn't feel like just a number. I got teary just as I was about to have the anaesthetic to go under, the canula wouldn't go in right and it really hurt and mixture of tiredness and emotional stress saw me get a bit teary, I wasn't sobbing just had tears rolling down my face, the surgeon stopped what he was doing with the paperwork and came and sat next to me and held my other hand and told me that he'd look after me, that I'd wake up in a few hours and it'll be over and I'll have coffee and toast and be looked after. I felt so safe and feel bad that I can't even remember his name.
My mums experience of recent hospital stay total opposite, laid on floor for five hours in agony as she'd fallen and had back injury, she was panicking as her legs were numb and even when an ambulance did arrive, she had another several hour wait at a and e to be admitted, during which time the paramedics and to stay, meaning another ambulance off the road. Mum was pissed off, and some of the staff were snippy, but to be honest I don't blame them, and nor did she, she said she'd have told most of the patients dishing out abuse and physically threatening staff to fuck right off. On top of being massively overworked, they are getting the abuse from patients pissed of at the waiting times when they probably just want to get to the next patient as quick as they can so that the ambulance is freed for the next person, who couldactually die waiting.
I dunno, When we have an appointment we are seeing a small snapshot of the GP and their style, some will be arrogant and some may be having a very shit day of trying to manage a high amount of patients on a low amount of resources, and be on a very long shift. i think the NHS staff are treat way more shitty by patients and their families in general, than patients treat Shitty by GPS.
I don't think we will have an NHS in the future, an arrogant doctor is better than no doctor if he saves my life tbh (I know it shouldn't be a choice)