Please help as my stress levels are through the roof!
In my job I need to have outstanding credit rating.
My contract was up with Vodafone in August, I emailed my months notice in July. last payment came out 30th August. I received email and written confirmation my account was cancelled in August and received letters saying my sim was now on PAYG monthly, I've been with them 10 years... never had a issue until now.
Every month I am getting my monthly contract bills plus ££ added to it!
We are spending hours on the phone, (when we eventually get through) and via web chat, emailing the complaints obudsman complain line also. We get letter confirmation to say it's all sorted, we get post to say it's all sorted etc... and here I am on my 5th month dealing with the issues again.
When you call they will not transfer you to manager, and if you do your on hold and then get told you cannot be connected due to a local emergency 
...
I went into my local branch and the store manager was as frustrated as I was he tried to help me also, put notes in the system, I was in there for 2.5 hours dealing with this incompetent company, been advised its sorted, got the letters in the post and via web chat transactions saying it's all sorted, we don't owe any money etc...
I've emailed the customer service director,,, no response, I've emailed the obudsman, no response, any communication via phone or web chat, to no avail.
We have spent 4 hours tonight and we are no further forward.
I need to speak to someone English! I know that sounds bad, however they all read from the same blatant script, it's all automated and when they are forced to type talk the writing skills and spelling is very poor.
I've a consultation with my companys solicitor in the afternoon tomorrow, if anyone has any ideas. PLEASE HELP 