To want my bloody money back?!

[Ahousemadeofcheese]

In here for traffic really - I am at my wits end!

Yesterday I logged into my paypal account and was very nearly sick. Someone had hacked in and managed to buy something for £1,000 off ebay.
I immediately rang paypal and they started their investigations.
I also rang my bank and they stopped my debit card and said that although my balance was 1k down the "transaction" hadn't appeared on my account yet.

Fair play to paypal they refunded me in full last night - the money was sent back onto my debit card but was not appearing in my bank account.
I rang Barclays and they said nothing has come through, balance was still 1k down and no transaction was appearing.
I asked if the problem could be that because my debit card was cancelled were paypal trying to put it back onto that card and couldn't because those numbers no longer existed? but they insisted if they tried to refund on an expired/cancelled card it would still get into my account.

Now I have rang three times today and they've told me it will take up to 10 working days to get the money into my account if it IS actually coming back - they can't tell because there is no transaction appearing.

WHY?! I've been refunded so why is it going to take so long to appear??

I am massively overdrawn, I have zero money left for Christmas and all they can say is they don't know what's happened and wait 10 days!

Not got any advice really. I woke up at like 3 am to notice my partner had fallen asleep with his mac still on. Being half asleep I sat and watched someone take control of the laptop. Log into PayPal (password saved to laptop) and try to take 500 out of my account. I can remember thinking good luck as I had no money in bank. It then clinked on to me what was happening. So I logged out of paypal whilst they carried on controlling the laptop. They then logged into my partner PayPal as both details had been saved on the laptop. As this is are main account I panicked and turned of the laptop going back to sleep.
In the morning I told my partner what had happened when he checked his PayPal they had changed his password and contact number

PayPal was terrible to contact. In the end it was easier to cancel all cards associated with that account st the bank instead of waiting for PayPal to do something. Luckily they weren't able to take any more as they a limit on how many cards could be added to the account.
It turned out that another site that he uses at work was hacked and all passwords leaked which is how they managed to control the laptop