I was booked in twice for next year on business trips.
The lady rang me and asked if I'd already stayed which I said no to. She then said my card was giving her an error on her system and could she have a different credit card. I'd booked via booking.com so didn't understand why she'd need my details again.
Anyway she was very demanding and insisted she had a different card for her system. I explained that unfortunately my card has been lost so I was waiting for a new one. Whilst I was telling her this she was speaking over me and not listening. Just insisting on a different card.
I don't have any other card because I have just the one (which my 2 year old had hidden in the airing cupboard- we found it the other day- hence it being cancelled and reported as lost).
She then told me in that case I must ring her as soon as it arrives. Now I have fibromyalgia so my memory is absolutely shocking. I asked if she could possibly ring me on Friday (new card ordered on Saturday so will be here by then) and I'd be happy to give her the new details. Apparently she couldn't do this as "I have a 101 things to do myself than ringing people chasing them for card details" and then she finished with "I can just cancel the booking you know" to which I replied "yes cancel both bookings and we'll leave it at that".
I want to send an email complaining about how rude the lady was but I don't know whether I'm making a mountain out of a mole hill.
She made me feel like a piece of shit, especially when she asked half way through "Is there even any money on that card because that might be why it's not working", again very abruptly.