Brief back story - We moved into a new build property (social housing) over the summer. There were a couple of things that needed fixing/sorting when we viewed the property but because we needed to move in quickly (government ordered time constraints or something) we agreed that these could be sorted once we had moved in. Because the property is so new it's still under 'warranty' from the builders so they were in charge of these repairs rather than the housing association - they don't officially take the property on until it's a year old. So, we agreed an appointment for someone to come and assess certain things and fix others, all fine, but on the day of the appointment I was really unwell (headache so bad I couldn't keep my eyes open, shaking, fever, sickness, etc) and I had to call them and cancel. I gave as much notice as I could and apologised profusely and the woman I spoke to said it was fine and she would call me back in a couple of days to rearrange.
Now to the important bit - a couple of hours later there was a knock at the door. I dragged myself off the sofa because the dogs were barking like loons and I needed to shut them up, only to see someone peering through the letterbox! So I opened the front door (wrapped in a duvet!) to find out who it was, and the man standing there said he was from [builders] and had come to fix/assess the things. I said I was really sorry but I'd cancelled the appointment due to being ill. He said he knew that but had just been to another house on the development so thought he'd just do mine at the same time. I said it definitely wasn't a good time, I was feeling very sick and needed to go. He then started telling me that all of the jobs were only 'five minutes each' (true for most of them but some involved coming right inside and going up to bedrooms and things) and that I should just let him in to get on with it. He was practically up against the door frame by this point and while he wasn't speaking overly aggressively it FELT aggressive, IYSWIM? This went on for about ten minutes, with me getting shakier and shakier and trying very hard not to vomit on him. Eventually he left, telling me as he went that I should have just let him do it and then it would all be sorted, but now he'd have to come back AGAIN.
Fast forward a couple of days and there was another knock at the door, about fifteen minutes before I needed to leave for the school run. I hadn't heard from the builders yet so hadn't rearranged the repairs. It was the same guy again.. He wanted to come in and do the repairs. I said it wasn't a good time as I had to go out really soon.. He said (forcefully) "Just let me do the front door then" (one of the repairs was changing the locks). I said OK, as long as it wouldn't take more than a few minutes because I really did need to go. To be fair, the actual changing of the locks did only take about a minute, but then he stood there for another ten minutes basically berating me for not letting him change the locks the other day, and trying to convince me to let him do the other repairs too. Eventually I had to pretend I could hear my phone ringing to get rid of him and shut the door! Both times he was leaning right in towards the door frame and speaking very forcefully. I'm not easily intimidated but I did feel so a bit by him.
There are still a couple of things that need doing in the house - AIBU to ask that they send someone else? Or am I just being over sensitive?