Parent (me!) being ignored at childcare

[RebelSoldier]

I'm feeling a bit cross at the After school childcare company.

My kids started attending this week and will be attending most days.

It's based in kids school with only those pupils attending, but a separate company runs it, not the school.

I buzz to collect and on my first day of collection there was no hello, I had to initiate! There was no indication of how I was to collect my children - do I just walk in or call them or what?!

The second day another parent and I buzz in and I am ignored, other parent is welcomed as the worker must know her.

I see other parent signing their child out - I wasn't aware I was meant to do this.

I look around and ask someone to tell me how to sign out correctly.

Nobody looked at me and smiled , nobody said hello, I had to ask if the kids got on okay.

No goodbye to the children at all, nor me. Just felt like a shit reception and service.

Isn't it basic manners?! Don't they want to make us feel welcome? Feel cross!

Yes that's really odd. You'd think it would be in their interest to get all the kids signed out properly. Do your kids enjoy themselves there?

Surely you just say 'Oh, it's my first week, not sure of the procedures, do I need to....?'
Can't see why this is an issue. It's an odd time of year to start, maybe the person who let you in just didn't realise you were new (could well have been new themselves for all you know, or had been there for a while but had been off for a short while).

so much fuss over nothing on MN some days.

I know! Early days, one days they like it and one says it's "OK". So I'm pleased they don't both hate it as it's the only viable childcare: just disappointed .

Our after school club was like this. We stopped going. :(

I think you are justified in your concerns, these people are looking after your children, how they treat you is a reflection of how they treat them in my opinion... Give it a few weeks and if it doesn't improve I would say something to the school... As a parent you need to have 100% confident in those taking care of your children. Any decent childcare provider should understand that how they treat the parents of the children they care for is equally important to how the interact with the kids. It's also just polite and courteous to welcome somebody in.

I did do that BackGood
I'd say I'm not fussing, but raising valid concerns about a poor service I've received. It points to wider concerns about customer service generally. It's especially disappointing in a childcare setting which would ideally be a warm comforting environment for children.
(Plus they charge enough for me to expect manners!).