To be cross at not being able to cancel Zara online order

[Deadcatbounce]

A week ago I ordered a jacket off the Zara web site to pick up at a local store once it was delivered there.

4 days ago I realised their sizing was small and it probably wouldn't fit me.

I don't have jacket yet as I haven't picked it up.

Tried to cancel order on phone and by email and Zara have refused and said I must pick jacket up.

Is this correct?.

Pick it up n return it there and then. Your refund will come sooner than you not collecting it and waiting out the 15 days. Seems you are desperate to get your money asap, i thinks thats the quickest way.

I think OP should cancel the cheque