To threaten to ram a mop somewhere?

[Diemfdie]

I am 'incandescent'. I contacted a website in london to find a cleaner to make the kitchen and shower room nice for tenants.

The website took my money, and promised three hours of cleaning. Great!

Three random local cleaners seem to have been dragged round to the tiny flat, did almost an hour in total, left no time for the products to work, couldnt finish the job, broke the lock on my door, and then the callcentre argued the toss for THIRTY emails over whether they have any liability.

They have just refused to put me through to the manager.

In ten days, they'll give me my money back apparently, but the lock cost me 120 to replace and I've had to fight them every single solitary millimetre of the way. I pity any mum who has a kid under five doing business with them!!!!

The website promised SHINY. It's been SHIT.

The flat is so small, you could clean the whole thing in two hours (consecutive hours), but I booked three because I hate ripping off people who have to travel. I work at a desk... poorly paid but don't invest to get to work IYSWIM. Aibu to feel furious that this level of service could trap other people - and there's nothing that I can do to stop them???

The manager may or may not call me back... they 'can't be expected to let me know that information as it has nothing to do with cleaning.'

Grrrrrrr

1 cleaner x 3 hours
or
3 cleaners x 1 hour
equals 3 hours of work.

Indeed usually 3 cleaners x 1 hour is usually more productive because they are fresher and not so tired and each take responsibility for certain tasks.

They have however broken your lock for which the company should have insurance and that is your legitimate claim. (the cost of replacement).
Yes - it must be annoying that rather than it being a straight in and out and clean up job you have been left with other issues.

However if you are speaking to them in the manner you have typed your post I am assuming that they are finding it hard to either understand you or get a word in. Perhaps approach it a bit more calmly.

Explain you expect them to reimburse you for the cost of the locks.

If you feel that the cleaning wasn't up to scratch that is separate and either ask for a refund/discount appropriate to what you believe.

The fact is you chose to use a random website (presumably without references) and therefore could only ever expect random cleaners.

Perhaps write an email. Leave it an hour before sending and ask a colleague to read it through too so that you don't sound angry/emotional but businesslike. It was after all a business transaction.

I hope you get your reimbursement and desired discount.

Sorry to be intense.

I started out calmly ... and was met with an immediate wall of No. I think that drove me to the edge.

The 3x1 hours is sort of linked to the liability but sort of separate.

In this instance, the flat is tiny. Three people cant work in it. So I purposely agreed 3x hours, 1 x cleaner.

So 3 pitched up, with supervisor, and took over the space and left in a whirlwind. Then the callcentre said they couldnt take my issue about the lock because the cleaners had left through the downstairs door by the time it took to get back upstairs and close the upstairs flat door and work out the lock was bust..

So they have totally skipped liability for the lock. I cant get beyond the Polish women at the calldesk; they refuse to discuss. They just say no.

I've written 30 emails.

I guess I feel angry there's no basic standard of decent service which anyone could get, without having to have the energy to keep on for a week. If I had small dc, I would have been shafted by this company...

Your point about my naivety in choosing the company is wholly valid. I was hopeful and naive. I agree I contributed to this. Lesson learned.