To insist on a return for ebay iphone purchase

[Woodyblueeyes]

Hi firstly I feel so stupid to have bought a iphone on ebay (£450). It was listed as new and unlocked. I checked the sellers ebay profile and apart from one minor disagreement (Which was sorted out) everything seemed fine. Received the phone at weekend and it is locked. Immediately raised a not as described complaint on ebay requesting a return/money back. The seller denied the phone was locked at first, so I duly went around a few phone shops on Sat to double check.

Now the seller has admitted that the phone is locked and has said that they are seemingly speaking to Apple 🤔 to get me a code to unlock. I have looked online and this can be as dodgy as feck. For instance a code that may temporarily unblock the phone then I am left with a Apple brick with no ebay/paypal insurance.

I am cacking my pants here as feel I have been truly shafted, seller insists I input this code into phone before they will accept a return. I am very nervous about doing anything to this phone as I would in law be accepting goods. There has been a daily email exchange and I have to wait until Saturday for Ebay to investigate.

Does anyone have any experience with either this type of situation or have legal knowledge. I feel so awful about this. I cannot tell my husband as he has a really bad temper and then I would have added stress. So am just stewing in the situation at moment as stuck at home with a Crohns flare up now. Sorry this thread did go on a bit.

And putting a code into the phone would mean it won't be returned in exactly the same state as it was sent, so don't do that either. Seller is trying it on, 'no returns' is meaningless on eBay if item is not as described. It's only change of mind returns that can be refused. Just keep all messages with him through the ebay dispute system so that they can see he's messing about- no direct emails between you from now on.

Thank you so much you lovely people. I am so relieved. Will wait until Saturday and let Ebay do their stuff. Away to get myself a chamomile tea now. Deep breath out. 🙂

Agree with PP - use the returns label that eBay will send you once they've advised you to return it.

I did this - the returned item got lost by Royal Mail but because it was eBay who issued the returns label they refunded me in full.

Now I would never return an item without going through Ebay's returns process.

I am a seller on eBay and I usually put 'no returns' but that is only for people changing their minds or deciding they don't like something. I would of course accept a return of something I hadn't described properly which is clearly what has happened here.

eBay will be on your side, just do what they say and let them sort it out. Try not to worry, just keep a log of all your communications etc.

Good luck x

I agree chippy, item not as described or broken. Or seller excluding important information about the item which would have affected me bidding.

Woodyblueeyes sorry to hear that you're in that situation, I hope you can find a way out soon. There's a great bunch on the relationship boards who give fantastic advice in these situations, if you haven't been over the already of course.

Hope EBay sort your dispute out quickly.

Ohdearducks. Thanks again

Worried about the note you said about your partner. I've been there. Living on tenterhooks just in case you 'rile' him. It's not you. You're doing nothing wrong. Please, if this is an issue then seek help.