I refused to pay for ds's apple juice in Pizza Express tonight!

[northerner]

I'm getting all assertive ever since I hit 30.

Tonight dh, ds and I went to pizza express for tea. It was lovely food as always. They now have a piccolo menue for kids for £4.95 so 4 year old ds had this and an apple juice for drink.

Bill came, my bottle of sprite was £1.25 but ds's plastic beaker of apple juice was £1.75. I queried price with waitress, here's how it went:

me 'Is it really £1.75 for a childs apple juice?'

her 'no, but you had a large apple juice'

me 'but I wanted a childs one, he's only 4, and he hasn't even drank it all'

her (in snotty tone) 'but you didn't ask for a childs one, so you were served a large one'

me (in even snottier tone) 'so why is it in a plastic beaker with a straw then?'

Her 'Well what do you want me to do?'

I told her to reduce it to the childs cost, they got the manager and they refused as I had not specified at the time of ordering it was for a child.

FFS. Basic customer service. Makes me so cross.

So I paid the bill, less the £1.75 and left on principal.

I used to be a waitress too, and I'd have hated me back then

Coppela even

Well I emailed their customer services about this and they have sent me £30 of Pizza Express vouchers as an apology!!!!

Woo hoo

lol, well, I call that a result
I can't believe that they tried to get you pay adult price for applejuice, when tehy obviously were aware it was for a small child and therefore had put it in plastic cup and added teh straw...how odd!

oh whoopee! That's a poke in the eye for them and shows it is worth it to complain!!!

:grins: we would have done the same thing.

good for you Northerner. You know you were in the right (and obviously, so did they!!)

My DH and dad complained once in a hotel when they tried to charge them for 2 coffees from the mini bar in our rooms. After a little arguing the Manager apologised for the hotels mistake and removed the amount from the bill. My mum and I were sat in the car looking after the children waiting for them wondering why they had taken such a long time. When they came back and explained we had to own up and say it was us that had the coffees (they just didn't realise!) Needless to say we rushed back to reception, apologised and paid the extra amount - they saw the funny side

northener good on you! glad they gave you something for it!! £30 of vouchers is definately worth it!!!

ZOMBIE THREAD

@Tundrawells Please stop spamming old threads from 2007. I'll give you the benefit of the doubt that you're somehow doing it unwittingly but I've reported to MNHQ just in case

It’s tundra, they’re doing it all over AIBU tonight