Me or him?

[RupertCB1]

Work in a shop on a route to a busy train station so we're busy early morning, guy comes in on the phone and comes to the counter with his purchases, I ask if he would like a bag and run through items and bag them, he pays contactless so as per the norm I ask if he would like a receipt as they don't automatically print for contactless. Man huffs into his phone and says to caller 'wait a minute, this stupid shop assistant keeps talking and I can't hear you' turns to me and says 'if I want my receipt I will ask for it, you are so rude talking over me when you can clearly see I'm on a call! Have some manners!'
I didn't reply however the person behind him huffed something about 'shop assistants and bad customer service' and then the lady behind that was very nice saying I was just doing my job etc.
I don't think I was rude, if he wanted an interrupted call then maybe he shouldn't have come to the counter?

He is v v rude!! I always say I have to call someone back if I'm on the phone and approaching the till. YANBU at all. I probably would have said something to him, then again this is probs why I don't work in retail anymore

He was extremely rude!! I work in retail. If customers expect me to serve them whilst they are on the phone I just pretend the phone isn't there at all and offer a bag/to pack/the receipt. People would be quick enough to complain if you said nothing at all during the transaction.

Yanbu he was being a dick. When I encounter rude customers I like to have a read of 'not always right .com' makes me feel better

YANBU OP. He on the other hand was being very U!

Best I ever had was a woman come and ask where I had my lip fillers done (she was clearly no stranger to the surgeons knife, whatever floats your boat). I told her my lips were all natural and she turned round and said she should have known a shop girl couldn't afford such things.

More and more I think that my decision not to have a mobile phone is the right one!

YANBU
I am keen on good customer service and even if a customer is rude I believe an Assistant should not be rude back, however, I think it is ok to ask a customer not to be involved in a phone conversation whilst you are dealing with them, otherwise you will be unable to serve them. It can be said politely but I would definitely refuse to serve someone who was not able to talk to me whilst I was serving them

OP I have rarely seen a less unreasonable post.

I'm sorry you had to deal with such a rude man.

He has no excuses. What a prick. Sad thing is, he probably doesn't give a shit

WANKER.

(Him, obvs)

customers who don't hang up phones or at least say, "hang on, I've just got to teh till, won't be a minute!" when they get to the counter are rude

I've not been in retail very long but I have always done customer facing roles and one thing stands out above all others in retail and that's how rude people are, the way myself and some of my colleagues get spoken to can be appalling - and I can't see people putting up with being spoken to like that in the street or out for a meal or anything, seems as we have the saying 'the customer is always right' some people think that gives them free rein to treat shop assistants how they like, and should you dare to be offended or upset told the customer is always right and it's part of the job. Shouldn't be, everyone deserves a bit of respect.

I don't really understand what it is about mobile phones that turn some people into complete knobs.

You've had someone being very rude to you. Would they be like that if just talking to a friend stood next to them? Everyday you see people driving whilst on the phone/texting. You see couples in restaurants just looking at their phones and not talking.

I don't have a mobile as I really can't see a time when really need it. They just seem to isolate you from the real world.