to not pay this bill?

[HeyNannyNanny]

Around 8 months ago I took out a flexible, rolling contract for a data only Sim to use in my MiFi device.

(Its basically a portable WiFi hub that runs on a Sim Card)

In store, I was sold a package for £7.50 a month which gave me 2GB of data. I explained my internet usage to the rep at the shop (it was to run a business from an industrial unit) and he assured me that this would be more than enough data, but if not I could always up my contract. This contract was 30 days rolling and could be cancelled at anytime.

Several months later I decided to cancel my contract as, to be honest, the signal strength from this provider was crap.

Suddenly a £60 bill arrives on my doorstep.
When I query this bill I am told that in the final month I exceeded my data usage by about 200mb.
However, according to this I only had 1GB allowance (rather than the 2GB I was sold).

I got back to them and politely explained that I had not exceeded my allowance as I had 2GB allowance, and linked them to their 2GB package online.

They replied: "Unfortunately name of company will not be able to compensate you for the charges you incurred. I am sorry that you were missold.

I replied that this was not good enough, referred them to the Consumer Rights Act and stated that firstly I should not have incurred the charges, as I had not exceeded the allowance I was sold and secondly that even if I HAD exceeded my allowance, it was grossly unfair for them to charge 720% more than my initial contract cost, for a 20% overage.

They replied that they can "only imagine how frustrating this experience must be" and "not the way we want our valued customers to feel" and told me to visit the store I purchased from.

Except I can't, as I now live 200 miles away.
I told them this and they have simply stated that I owe them the £60 and they are "sorry for any inconvenience"

AIBU to think that I should NOT pay this charge?

This has been going on for 4 months now.
We don't really have £60 to give away at the moment.

To make matters more infuriating, I've recently checked my credit score and this comes up as an unpaid bill and has HUGELY affected my rating.

Sorry for the essay

Let me guess Tmboile/EE?

They also miss sold me a contract on data and refuse to cancel

LivingOnTheDancefloor I paid £7.50 a month and on their website the 2GB package is £7.50
It's only data, no texts etc so it can't be confused

Update: Twitter worked!
Whilst email customer services remained stubborn and rude, the twitter people responded literally twice as fast and have cleared the balance as a "gesture of goodwill".
They still aren't admitting liability but I'll take what I can get. Unpaid bill black mark will wipe after 12 minths .

Thanks for the Twitter tip!

Unpaid bill black mark will wipe after 12 minths

Fuck that! There wasn't an 'unpaid bill', there was a disputed bill. Tell the fuckers to sort that out immediately.

I wouldn't stand for 12 months crap! Dispute that too!!

Unpaid bill black mark will wipe after 12 minths

There's no reason for them to wait 12 months to remove it from Credit Reference Agencies.

Think they're chatting shit to you.

Another saying get them to wipe the black mark immediately.

Do not accept that, it's a big deal!

I had trouble with O2 as well. I took my complaint to Otello (ombudsman) and won. I got my money back, contract ended and a goodwill payment. Well worth doing.

For your black mark, I meant OP, I read your update. Otello can force them update your credit file.

Unpaid bill black mark will wipe after 12 minths

Not unless they remove it it won't. They stay on for 6 years.