Cadburys generally have lost the plot.
Either that, or they are now managed by all the idiots I have dealt with in the past (I wonder if they are composed of the management teams from Woolworths, Comet, BHS, Past Times, Millets, and Alders ?).
There was a recent thread on MN about Thorntons appalling customer service and attitude to their disabled customers.
My father in law used to work at "the Cadburys" and said that back in the day, they would have made a major day out of such an opportunity. There would have been the Cadbury World tour plus lots of free (admittedly shit) chocolate.
So, feeling a surge of pride in my (adopted) city, I contacted Cadbury World, and highlighted the story with a suggestion that they could generate pages of free publicity, plus a local news story for the radio and TV.
By email.
By Facebook
By Twitter
So for one sad Brummie, the conclusion is clear. Cadburys don't give a shit - except when they are making their "Product" (can't even call it chocolate).
Maybe - here's an idea. Maybe Mumsnet could conduct a poll of it's membership and see if they are happy to continue the association with Cadburys ?