Ladies - not a traditional AIBU post - but having read previous posts here and the very clever responses - I thought I would give it a go...... as I am baffled.....
Basically my husband has had someone order an iPhone 6S (rose gold colour) on his mobile phone account. They did this by calling the phone company and asking to set up a new account - (the mobile number the call came from is not his and is now dead) - the phone company said you already have an account with us which he does - but let's do a credit check on you to see if we can supply you with a new phone. From what they have listened to so far (calls are monitored for training and recording purposes etc) - they gave his date of birth - knew where he banked - post code of where he lived etc - and while they failed one or two questions - they basically passed this person to get the phone - they had tried to get 2 phones - but because they failed some of the credit questions - they only got one!!! (don't even start me on the fact that it was a credit reference company which ADVERTISES that if you pay them they will help protect you from fraud!!!! Meanshile they give some scamster a phone by failing to follow basic control procedures). My husband is not from the UK and has quite a distinctive foreign accent - this caller was English apparently - so definitely not my husband. This call to order the phone was made on the 23rd of August when we were not in the country and can prove that by flight records. We arrived back on the evening of the 23rd late. The email address used for confirmation of the order was not the email address which the phone company holds for my husband and is quite obviously a fake - so I am very annoyed with them for not at least checking by phone, text or email to my husbands current records. Therefore my husband knew nothing about this until his phone got blocked on Monday and he rang his provider. Delivery was scheduled for the 24th August and occurred around 1pm according to the deilvery company. My husband was in at that time as was our au pair and children and no such delivery was made. I rang the delivery company - and they sent a scanned copy of the signature they received for delivery (it was not even remotely like my husbands) - their records show that the delivery van co-ordinates placed the van on our street at the time of delivery. Even more worryingly apparently the delivery was signed for using my husbands passport (though the passport details which the delivery driver took - do not match my husbands passport - so am assuming IF one was actually provided it was a fake). The Delivery company states that identification must be provided and it would only be delivered to our house - i.e. someone had to be in the house to accept delivery. So Ladies, does anyone know how this could have occurred. I thought at first that perhaps they intercepted the driver - as they send texts giving an hour window for delivery - but the van co-ordinates dispute this. Then I thought maybe someone hung around outside and just pretended to have exited the house - and signed for it - but the delivery company stated that it had to be taken in by someone actually in the house. So I am baffled. This is a genuine fraud....... we have to contact the police with respect to my husbands passport and report it - as god knows what else they could have done or accounts they may have set up. If the driver didn't follow orders with respect to ensuring the person who took delivery was actually in our house - then I don't expect them to admit it - but how else could this delivery have been made? They had said they will get a descripton Any Sherlock Holmes out there?