If you were my tenant what would you like me to do about this?

[Cocklodger]

House is let out via an agency.
agents never reported any issues to me.
Tenant gave notice, leaving in 3 weeks. I inspected at 10am this morning.
House is in good condition,however the contents are not.
Boiler is broken.
Sofa legs have snapped.
Washing machine is broken.
tenant showed me 50 emails sent to the agency, some were acknowledged with a 'we'll pass it on to LL'' most weren't,but NOTHING was passed on.
I will never use this letting agent (maybe not any at all tbh as this isn't my 1st bad experience) ever again.
But what can I do to make this right? of course I'll see everything is fixed,in good order and replaced if necessary,but the tenant is leaving now. they've been here for a year. stuff started going wrong after 4 months. Agents inspect every 6 months but I opt to do my own end of tenancy inspection as these are fucked up or over exaggerated by letting agents, like the time where a squash stain on the carpet (which took a steamer and a hoover to get out) resulted in agents attempting to deduct £400 from deposit for a professional clean!
anyhow would you offer any financial compensation? I can't really think of what I can do to make it better :(

I'd be asking the agent for their fee back and giving to te tennant + their deposit and then rounding the whole lot up to the nearest decent
figure.

2016!!!!

First instance would be to say yes, give them 3 months rent if you can manage it, however, thinking more - what age was the boiler and the washing machine - would they have been under guarantee? When was the service of the boiler - was nothing noted on that. I think you need to investigate further in the first instance.

For any other renters out there - it's easy to find out who your landlord is - do not hesitate to contact them directly if the managing agents aren't doing what they're paid to. Most of us landlords would prefer to know!
Scotland:www.landlordregistrationscotland.gov.uk/search
England: landlordregistration.nidirect.gov.uk/Search/PropertySearch

Aw Fek - ZOMBIE..........

How did this even get resurrected?
What did you search for @HalzTangz

Sounds about normal for all letting agents I’ve had contact with.
They have all been wfh for the last 18 months aka doing bugger all.
DD is currently looking for accommodation, apparently none of them do viewings any more ‘because of Covid’ .
Instead you have to shell out about £1k deposit based on a shaky video done on someone’s phone.

We had issues with our agents (tenants trashed the house but all the inspection reports mysteriously missed it). They ignored us, fobbed us off, etc.

Reported them to their professional body who fined them about £50.

Got pissed off, filed for small claims court and got a phone call asking where we would like them to send the exact number specified in the paperwork the day they got it.

So don’t threaten to do small claims. Ask twice then just do the paperwork

My agent left a young family without a working boiler for several days. I sacked them when I found out. However, I again used an agency for credit references/finding new tenants, nothing else. It is a bit of a pain to have direct contact with the tenant but at least issues are fixed immediately and a family isn’t left without hot water/heating.

How did they snap the sofa legs?! And who pays for the damage?

Woah, major zombie! 🧟‍♂️