We have used my sister for years for our haircuts, ever since DD17 & DS16 were children. Recently DD had a very specific vision of how she wanted her hair (basically blonde for most of it, with ashy light brown roots). She went to my sister's salon to have it done, and came out with extremely dark brown hair, with five or six highlights in the bottom half of her hair. DD paid for this herself and is absolutely distraught (says she hates it, wants to shave it off etc.). She's texted her aunt today to say she isn't happy, and is nothing like the picture she showed her. My sister has said she can come in for an appointment to see what they can do, but this dark brown colour is nearer to her natural colour than what she wanted (completely untrue, her hair has always been a dirty blonde/brown colour). I'm considering phoning up my sister tomorrow and asking her if she can fix the hair for free, as DD had the picture open throughout the whole appointment and she seems to have just been ignored, in favor of my sister trying a new technique for dying hair, which clearly hasn't worked.
AIBU to ask that of her? I understand that there are materials involved in the cost, but surely doing her hair the way she wanted the first time would avoid this? Myself and DH have said we will cover the cost of her getting it fixed (if need be at a family friend who used to work for my sister, she has done DD's hair before but is expensive now), but we would prefer it if the original hairdresser could cover her mistake.
AIBU?