My partner kindly offered to treat me to a new haircut and we decided to go to Toni & Guy. I told them I wanted something different, change in style suggestions I have nice brown hair,keep the length don't cut short. I also asked for highlights sort of a light brown I liked Chrissy's hair from Emmerdale. I showed them a pic of a balayage also in a magazine It looked lovely. They told me the highlights I wanted would not suit me and I didn't want to have that but they suggested the balayage would be better, with the cut it would cost £120 !! I told them I was going on holiday in a couple days for two weeks and would it not affect it, change it. They said it would a bit but be fine. I was very uncertain plus why would I pay all that money for it to look different after holiday. I dithered as I was uncertain. With them being a top hairdresser they should have been advising me to wait till after holiday for colour surely? I said I would come back after for colour and they just looked hacked off tbh. They suggested with a bit of an attitude that I just have the darker permanent colour and have the balayagebalayage after holiday it would only cost a small amount after, twenty something pounds she said. I said I didn't want a permanent colour so she looked hacked off and said we'll do you a semi permanent. They were really pushing it. I reluctantly agreed and they washed my hair. The male director stylist cut it in about six minutes without seeming to take much care. I said I wanted straight sharp edges on the ends but he said a layer would be better so put a shorter layer in near bottom. Then they put colour on and coloured it. When was dry I noticed it quite red need roots and panicked. They said it was just a hint on crown, rest hair was just a slightly darker shade than my original colour sad I asked them to curl it, she used tongs and put a few big wave curls in it, not curls like photo I showed. It looked quite nice so I paid £ 100 and £19 for special colour hair conditioner to protect it and left. Within ten minutes the waves had dropped out so I went back in. They did it again put more spray on. By time I had driven home it had started to go flat again. I've been on holiday for two weeks. I used expensive shampoo and the conditioner and looked after it. I'm home now, a week later I've been fretting and moaning cos the colour has practically gone. My style looks messy and untidy all the time with the layers. After I've dried it it looks dry and not in nice condition, I have to straighten it to make look decent and shiny. I rang them about the balayagebalayage out of curiosity to be told that would cost another £50-£70 even though I told her colourist said £20+ pounds. Plus she said the had only put a tint in and not a semi permanent! I I have not booked again and told her that was not what I was quoted. I feel ripped off and not listened to. I don't want them going near my hair again I don't trust them and don't like the salon attitude. It's cost me £120 in total and feel bad cos my partner paid for it and I feel it looks untidy, now practically back to my original colour. I'm scared to ring up and complain. sad it's not what I asked for and I feel it looks crap. It was meant to be a treat and feel pampered yet it was quite stressful. Upset. Angry. Don't go T'&G.