Daughters house floods

[passionflower50]

Aibu my daughter returned to her house last night to find downstairs flooded it's a housing association property which she moved into end of May a valve on the boiler caused the boiler to spill water put all over ruining brand new carpets and kitchen flooring aunty to think it's the h.a.responsibility to replace carpets she's a single parent with 2 childrenx

That's an awful thing to happen, but we can't decide whose responsibility it is. She will need to look at her tenancy agreement and if that isn't clear, talk to the HA.

Are her contents insured separately or can she claim via ha policy?

Oh no how awful for her

She needs to read her tenancy agreement and speak to her insurance company

When my roof leaked in a Housing Association flat I was given a £20 voucher and told to claim on my home insurance - I had none so had to pay myself.

Some HAs are better than others in terms of rectifying damage so worth giving them a call to see if they are willing to replace the carpets.

I work for a housing association. I would expect the housing association has only insured the building and any contents will be her responsibility I'm afraid. Has she got contents insurance?