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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

AIBU to complain about online grocery drivers

41 replies

Redesul · 10/08/2016 14:05

I've always had my groceries delivered, and never had problems until a year and a half ago, when I moved to a flat on the second floor. I get a delivery every 10 days or so, and it varies who from. Since I moved here I've always had problems with the drivers, asking me to go and get the shopping, to help them with it, "why is there no lift", "I don't know my way around the building", "I'm not able to carry up stairs", "the corridor doors open the wrong way"

First off, I state it very clearly in the delivery instructions that there is no lift. I also give directions to my door, not that it is difficult.

When I explain to them that I have a toddler up here so no I can't go and get it myself, I've greeted with huffs and puffs and dirty looks and snide comments. More often than not I'm in too much pain to lug shopping up the stairs. Not that I should need to justify my decision to use online shopping.

AIBU to be in the frame of mind that it's their job, not mine. I wouldn't expect them to do my job, why should I do theirs? I appreciate some may have the job because they have nothing else, but if they have difficulties bringing stuff up stairs, They shouldn't be doing it.

I'm starting to feel guilty for having shopping delivered. I feel like complaining, but to start with, I'm not sure if I'm overreacting, secondly, it's three different shops, and thirdly, a lot of the time my groceries are battered anyway and I'm worried complaining will make everything turn up broken

OP posts:

Viviene · 10/08/2016 16:10

I used most of them for deliveries (except Asda) and never had any problems, all the drivers were lovely. Lived on the second floor with no lift.

haggisaggis · 10/08/2016 16:27

I had a chat with our Tesco delivery driver about this last week. I'm keen for my mum to get online deliveries as she has a heart problem and gets pain when she carries heavy bags up the flight of steps to her door. He said their policy was that they had to carry to the door - and to the kitchen if the customer wanted it.

Redglitter · 10/08/2016 16:31

Orange fluff Asda onpy changed their policy last year. I never had any problems til then. Then I was told by the world's rudest driver that they had changed policy and it was marked on my account I'd been informed 'so not to try playing dumb'

2kids2dogsnosense · 10/08/2016 18:09

Crikey! I've been very lucky, then. Admittedly I do live in a house rather than a flat, so no stairs to climb, but all of the drivers who have delivered my groceries have been lovely. I usually just get them to unload stuff into the porch and I check it off an carry it through myself, but I do buy big (15-18 kg) bags of dog food, and they have brought that through the house for me, and been totally cheerful and pleasant about it.

2kids2dogsnosense · 10/08/2016 18:11

Redglitter

He sounds a charmer! I would have contacted Asda and complained about that. No need for that attitude at all.

Queenbean · 10/08/2016 18:12

I had a sofa delivered, and then they refused to take it upstairs.... because it was too heavy.

Errrr, how am I meant to get it up the stairs then bozos??!

VenusRising · 10/08/2016 18:20

Red when I lived in a flat on the fifth floor I rang head office as the men were so grumpy about delivering. I had a hernia and couldn't lift anything at all, so I got groceries delivered.

The amount of bitching from grown men was absolutely appalling, so I always asked the drivers for their names and told them I would be calling their managers later to report on how they did as I was a secret shopper.

In the end the head office (tesco) sent around someone from health and safety to assess my stairs and found them safe.
I only ever got hunky polish delivery guys after that.

WhenTheDragonsCame · 10/08/2016 18:32

I was told a few years ago that where the front door is depends on the type of flat you live in. If it is a purpose built flat then your flat door is counted but if you live in a house that has been converted then it is the main door. At the time (13 years ago so possibly changed ) they would only deliver to the ground floor of a converted house, I think that was Tesco.

Scribblegirl · 10/08/2016 18:38

My Ocado man used to deliver to my fridge door on the first floor AND he asked me out once (declined due to lovely DP but he was very nice about it!)

Iliveinalighthousewiththeghost · 10/08/2016 18:54

Ynbu. Id phone up and say. Is there a problem with your company delivering to my address as your employees are forever passing comments and it's making me feel uncomfortable. If my custom is no longer welcome please let me know and I'll go else where.
Fancy asking you. Why they haven't got a lift. How would you know. You're only a resident. You never built the blody flats.
And expecting help, well im sorry but. It's their job. It's what they're getting paid for. If someone does help then. That's all well and good, but to actually expect it. That's a whole different ball game

Iliveinalighthousewiththeghost · 10/08/2016 18:58

And if there is the policy if not delivering shopping to the door. Then surely that is discriminationatory against the disabled who can't get out to get their shopping or get down to collect it. They're okay taking your money though.

ButteredToastAndStrawberryJam · 10/08/2016 19:15

My delivery drivers always huff and puff, no flat either, they're nice enough but I order really heavy stuff like bottled water/milk, loads of it.

Redglitter · 10/08/2016 19:19

Asda were less than interested when I complained. They referred me to their T&C I said I had mobility issues at times and was told I better make sure I had someone to help when the shopping was delivered.

Needless to say they've never had so.much as a penny of my money since.

Tesco are like night and day. Drivers come up stairs no.problem. take stuff into the kitchen and help unload the baskets

Streets ahead

OhHolyFuck · 10/08/2016 19:43

I used to live in a flat (moved 6 months ago) and use sainsburys - the amount of whinging and whining and general grumping/being shirty
Then Morrisons started delivering in my area so I tried them out for one week - still haven't gone back, the delivery drivers are friendly and nice, would heft the shopping up flights of stairs without a fuss, miles better than any of the others ime

Original poster

Redesul · 11/08/2016 09:22

Well I had a delivery yesterday afternoon from Tesco, I was shocked to see they had already come up the stairs with all the shopping and was completely organised before knocking the door. I'm guessing he figured out the tradesmen button or something. He even cheerfully chatted to my son who was hyper shouting about a junk leaflet that came through the door while wearing a play shopping basket on his head.

So I'm a bit happier with Tesco right now. :)

OP posts:

Sidge · 11/08/2016 09:37

I use Morrisons now too OhHolyFuck - last week the young delivery guy not only brought it in for me but started emptying the bags and putting stuff in the fridge and freezer!

I didn't mind too much but did have to rearrange it all after he'd gone 😄

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