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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

to expect a refund.

106 replies

sodorisland · 30/06/2016 14:42

I had a makeup trial done for £30 and then paid a deposit to secure our booking for my wedding £50.

My makeup artist has just cancelled saying its a personal thing and she's leaving the country and doesn't know when she will be back, my weddings in 12 weeks.

Fair enough though if she's not here she can't do it so I asked her to refund the trial and deposit.
She's agreed to the deposit but not the trial as the trail has been done.

Aibu to ask again For the trial money back as I will have to pay for new one and we only had the trial with her as she was available on the day of our wedding.

OP posts:

itsbetterthanabox · 01/07/2016 10:19

3 months notice is pretty short notice.
Good mua are booked up months to years in advance for events. There's only so many Saturday's in year and that's when most people want to get married and during the good weather months too!
A trial is for you to decide if you want their services for the event. To see skill level and how their products work with your skin and look. It's also to brainstorm ideas of how you want to look on the day but that's only part of it.
If the bride decides not to go ahead then that's their cost but if the mua decides not to then that's their cost.
Most mua have a mua friend they know as a back up who works very similarly to them if they are unable to attend a booked event. Ask her to recommend someone?

MargaretCavendish · 01/07/2016 10:23

Well, we'll have to agree to disagree on the 'plenty of notice' thing. The OP has already said that all her original shortlist are now booked, so I think she agrees with me!

MargaretCavendish · 01/07/2016 10:26

*I seriously doubt that in 3 MONTHS the OP can't find another make up artist.

And even if they don;t, is that REALLY the end of the world? Millions of women every year manage without one. It's not the necessity that celebrity culture and trashy mags have us believe.*

This is a stupid point to make. I did my own make-up, so obviously I didn't pay anyone for it, but this isn't what the make-up artist wants!

Again, you could apply this logic to any service or good. If I bought a doughnut and they don't give it to me that can't be defended by saying that doughnuts are unnecessary luxury goods in the first place!

blindsider · 01/07/2016 10:28

She is taking the piss.

SoupDragon · 01/07/2016 10:31

think there is a huge amount of naivety and disregard for someone's time and skills going on here.

And you are certainly one of the ones showing a huge amount of naivety and disregard for someone's time. One of the only ones in fact.

user1465823522 · 01/07/2016 10:41

And you are certainly one of the ones showing a huge amount of naivety and disregard for someone's time. One of the only ones in fact.

Okay, here's the facts - the OP paid for a trial with a make up artist who, due to unforeseen circumstances, had to cancel many months before the wedding.

They used their time, skill and product during that trial - all of which cost money.

She informed the OP and refunded the deposit with no questions.

OP then demanded a refund of trial money - despite having taken up this persons time, used their talents and products and skills - because of a hefty sense of entitlement and disregard for other people's work and time.

OP quibbled over £30 and several months

And everyone is sitting around clapping because she bullied her makeup artist into refunding previous services because an unforeseen event has caused them not to be able to carry out a planned job and they gave adequate notice as soon as it happened.

Yeah. I think there are a lot of people who need a serious realty check here.

TheEmmaDilemma · 01/07/2016 10:41

User have my first

Of course the trial should be refunded. She wouldn't have booked or paid for it if the MUA wasn't available on the day or unless it was just for ideas and recommendations, which in this case it was not.

itsbetterthanabox · 01/07/2016 10:42

This is one salons policy for wedding makeup:
http://jennedwards.com/terms-conditions/
I just googled what happens if the mua cancels and this place is clear they refund the trial cost if they cancel but not if you do.

IceRoadDucker · 01/07/2016 10:42

They used their time, skill and product during that trial - all of which cost money.

And was completely useless to the OP because the makeup artist is now not able to perform the event for which this trial related.

Are you really this thick or are you putting it on to be goady?

MargaretCavendish · 01/07/2016 10:46

You're not very clear on the meaning of the word 'facts', are you?

Filosofikal · 01/07/2016 10:47

I think there is some sockpuppeting going on on this thread....

OP, I'm glad you are getting a refund. Y were NBU to ask for it.

user1465823522 · 01/07/2016 10:52

look, i'm going to be honest here - this whole thread pretty much sums up all the reasons that the media paint MN as a place for the privileged, pseudo middle-class with a sense of entitlement.

I won't sit back an watch someone shit on another person who is working for a living. Sorry.

Filosofikal · 01/07/2016 10:53

User146 WTF? How on earth do you think the OP 'bullied' the beautician? Your posts sound like you have a personal gripe with the OP.

Original poster

sodorisland · 01/07/2016 10:56

Oh my.

I didn't bully or demand :)

I did suggest it's reasonable to ask, I'm really not a demanding person.

The people we would have tried next when we looked at make up artists are now booked and it really isn't as simple as finding another and going with them.

All makeup artists have different styles so it's finding the right one for me and the bridesmaids then having a trial for me to make sure it looks good as I've heard so many horror stories.

I payed via PayPal so if she doesn't pay within the next week I will open a dispute and see what they say.

OP posts:

yumyumpoppycat · 01/07/2016 11:00

sounds good sodor.

Agh really want to reply to user but there is no point is there.

KondosSecretJunkRoom · 01/07/2016 11:01

I won't sit back an watch someone shit on another person who is working for a living. Sorry.

Yes, it's terribly unkind given that the OP just collects her cash from the money tree at the bottom of the garden. Oh, hang on

Permanentlyexhausted · 01/07/2016 11:09

So what is the 'personal thing' which means the MUA has to leave the country at short notice and not know when she'll be back? Because, to me, that sounds likely to be a very serious family emergency.

If a serious family emergency has meant she has had to leave the country at short notice, giving up her job for the foreseeable future and sacrificing her earnings, I can totally see why she might be reluctant to refund the trial.

OP - if you don't already know what has happened, I would suggest you tread softly. Whilst your wedding day is the most important thing to you at the moment, your MUA might be coping with much more distressing things. Consider what might be going on and ask yourself whether £30 is really such a big deal in the grand scheme of things.

RaeSkywalker · 01/07/2016 11:16

sodor I think that you're right.

I booked the MUA for my wedding over a year in advance. I paid for trials for my mum and bridesmaid as well because they were both worried about it. If the MUA had cancelled 3 months before the wedding, I would've struggled to find another in this area, and then would've had to pay again for trials from the replacement. You deserve a refund- yes she did some work for you, but it's now unusable.

Original poster

sodorisland · 01/07/2016 11:17

She messaged me after agreeing to refund all the money saying she's went threw a breakup and is trying to get back on her own two feet so will refund when she can.

She leaves for Spain in 2 weeks so im not sure how the two relate.

OP posts:

user1465823522 · 01/07/2016 11:21

So what is the 'personal thing' which means the MUA has to leave the country at short notice and not know when she'll be back? Because, to me, that sounds likely to be a very serious family emergency.

That's none of your business.

Just like it would be none of your business if a colleague, stranger or a friend asked. Jesus,.

Permanentlyexhausted · 01/07/2016 11:28

That's none of your business.

Just like it would be none of your business if a colleague, stranger or a friend asked. Jesus,.

Jesus! (seems to be a word that resonates with you). I didn't actually want the OP to say on here you self-righteous idiot. It was a fucking rhetorical question.

Kingsizecrochetblanket · 01/07/2016 11:36

YANBU! She has wasted your time. If the refund isn't forthcoming, definitely open the dispute.
It makes me wonder what sort of business she was running to just think she could just pull out and keep the money. I would want to put it right if it was my business!

SoupDragon · 01/07/2016 12:07

Yeah. I think there are a lot of people who need a serious realty check here.

And you are one of them.

weeblueberry · 01/07/2016 12:12

Whereabout in the UK are you OP? Maybe someone can suggest a makeup artist that would have availability? I'm in Central Scotland and know someone fabulous if you're local. :)

SoupDragon · 01/07/2016 12:13

So, User, you book a interior designer who comes to your house, listens to what you want, works out a design with you and charges you £X. You book them to do the job and pay your deposit. However they then say "actually, I not going to do it, goodbye"

Do you say "OK, fair enough! I don't care that I paid £X for absolutely nothing' off you go."?

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