to think the moving company should pay

[pilpiloni]

We have just relocated between countries. We had the shippers do all the packing and paid a lot of money for it. So they pack and box everything. Second day, just before we have to leave for our flights, they finish.

Foreman tells dh to do a walk through but doesn't accompany him. Dh knows closets have all been cleared of stuff and doesn't check in closets.

An hour after they go, just as we are leaving, we see a big box in the downstairs closet. We call the movers to let them know.

Now we have an email saying too bad, so sad, you did the walk through and said all ok. If you want to ship it, $1100.

We paid this company a lot of money as the professionals. I feel they need to step up the plate and come and get the box. Yes, dh should have opened closet but he didn't think they'd put a big box in the closet and knew there was nothing of ours in those closets. And the foreman should have walked through with him as they are the professionals and it's their job.

What do you think mn? Aibu to think the moving company should take responsibility for this or is it actually our fault and we should suck it up?

Because they have an inventory of boxes which they need to ensure is loaded on the truck. What dh signed off on was the inventory list but he said it was pages long.

I do agree dh should have opened the closets even though he knew they'd been fully emptied. But he's not a professional mover and they were the ones with the inventory list who didn't load the box. That's why we paid them $11,000

I don't think they feel fully responsible as there was no apology but fair enough, as long as they ship the damn thing, it doesn't matter!

Its your DH's fault.

preens

100% their fault imo.

You emptied those closets - WHY would your hub check them in case a remover had opened the door, put a full box inside and closed it again, it's completely unfair.

Plus, the foreman should have been there too ensuring that every room was properly checked and agreed.

For $11000 there's no reason not to expect this as reasonable service.

I really hope they ship this for you without additional charge.

11k

Their fault IMO. Assuming you're American, I thought you were the kings of great customer service!

Yanbu. If I was asked to do a walkaround I'd be looking for odd random items that may have been missed. Not a huge box, which I'd assume they'd notice and pack, rather than shove in a closet. Surely they do their own walk around/inventory/box no's check before getting the customer to do the final one too?

11 grand? do you live in a castle?!

Totally their fault IMO.

Totally their fault. We've done way too many several international moves and you are paying for them to look after the move.

YABU it was your responsibility to check. If you know, you check, if you think you know, you check twice. Unfortunately this might be very expensive lesson for you.
I wouldn't threaten the company with negative reviews, they might be more helpful if you actually play a damsel in distress.

I disagree. Professional movers often back houses when the clients isn't there. They should've gone through the house properly and if they wanted your dh to do one, it should've been accompanied,

Company are ponying up and coming to pick up the box.

Moving companies in the US charge silly money. This company weren't the cheapest but they weren't hugely more than the cheapest quotes we got. We went with them because of their good name and many people in my company have used them. It is most definitely in their interest to keep the good reviews coming for people in my firm!

Oh thank goodness they've sorted themselves out!

It's clearly your DHs fault. He was asked to do a walk through, he didn't bother to open cupboard, it's down to him.

You would also be U to leave a bad review

I'm so glad they've admitted fault in this - thanks for the update.

It's unbelievable that they even tried to wriggle in the first place

It was $10,000 to move from the UK to the US 15 years ago (and that was via a major contract that covered a lot of moves each year).