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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think the delivery company should leave me alone?

92 replies

AnchorDownDeepBreath · 06/06/2016 12:59

Over a month ago, I was expecting a parcel. There was building work being done on the front of the building I live in, but I was in. The parcel didn't make it to me, so I reported it to the retailer who investigated and sent another one.

Three days later, the delivery driver and a friend of his let themselves into the building and came to my house. It was Sunday evening and they weren't very friendly. They explained that the parcel had been given to one of the men outside the building and asked me to find it and call off the claim. I live on my own and I found this quite scary, especially as they hadn't warned me they'd be coming.

For four days after that, the delivery driver came back every day. I didn't let him in, but he started ranting through the intercom system. I reported all of this to the delivery company and after a while, they promised me it'd stop and he wouldn't contact me again. He did continue to try for a few days and then it died down. I didn't accept the replacement parcel because I didn't want to see him again and I've avoided ordering anything that might be delivered by one of their drivers again, incase it's him.

Last week the building company visited the property management company and have billed him £80 for dealing with calls and meetings with the delivery driver, who they claim has hassled them a lot and keeps saying they either stole the parcel or I did, and they need to sort it out. The property management company have paid and are passing the bill to me, because it's my issue. I explained that it wasn't, and I asked for no more contact from the driver, but they have said I should pay them and recover the costs from the delivery company.

AIBU to think they should be able to stop this behaviour?! Or am I being oversensitive? I feel for him if they did dock his wages but equally, I didn't want to pay for something that never got delivered to me...

OP posts:
GloGirl · 06/06/2016 14:33

(Not disbelieving you just totally shocked!)

EveryoneElsie · 06/06/2016 14:37

Its harassment, call the police station and ask for help dealing with it.
Not just because they might have a word with the aggressive twat and explain his problem, but you also need to have a complain on file about him in case this escalates further.

Honestly some men need telling. What idiot would leave a parcel with the road workers outside a house? Then get aggressive with the buyer?

Henrykissinger · 06/06/2016 14:38

Yes, you need to let the retailer know as they will have more leverage with the delivery company which is a) part of their customer delivery chain, therefore a representative of theirs and b) under contract to them. The retailer will definitely not be pleased that this has not only lost them a sale, but future business. I agree also with filing a harrassment claim, and sending the invoice to the delivery company. Under no circumstances are you liable for the invoice, you did not ask for the builders to be harrassed as well, or have any involvement in this part of the fiasco.

I'd love to know which delivery company this was as well....

RupertPupkin · 06/06/2016 14:42

Jesus. What an unbelievable tale. Not surprised you're feeling vulnerable. Flowers

GoodSouls · 06/06/2016 14:44

Why did the delivery company tell you to go out??? Does the driver still work for them?? I can't believe that they have asked you to do that, they should be able to control and discipline their staff without getting you involved.

If they have sacked him you need to call the police and tell them about the harrasment.

It's a horrible situation, I think tou should write a timeline of all the events and get back onto the management at the delivery company.

Sorry you are going through this.

iMatter · 06/06/2016 14:51

They are continuing to employ a man they know has been harassing you and turning up with a mate at your house?

No wonder you feel vulnerable.

I'd call the police.

tiggytape · 06/06/2016 14:53

This reply has been deleted

Message withdrawn at poster's request.

EveryoneElsie · 06/06/2016 14:54

Complain to Amazon as well as the police, this is completely ridiculous.

crankyblob · 06/06/2016 15:08

I had this happen a few years ago. The driver delivered the parcel to the wrong address. When we queried the text to say it had been delivered when it had not, he called to say he had delivered it incorrectly and could I go and collect it. I refused as thought it all sounded fishy.

A few days later, the driver knocked on the door and was so aggressive saying that the people he had delivered to had claimed I had collected the parcel . I was 8 months pregnant and was crying on my door step while he shouted at me and called me a liar. My neighbour had to remove him from my doorstep.

The driver is lucky that you did not call the police on him. I would send the bill to the courier. I cant see how the management company can make you pay the bill.

namechangeparents · 06/06/2016 16:47

Contact the person you ordered the parcel fro originally and tell them.

Do not pay the £80 - what an absolute cheek! Tell them you'll see them in court - it won't get that far but if it does the judge will have an amusing moment.

Tell the driver that you have kept a diary and will be reporting him to the police if he bothers you again.

And if you are reading this and run a company that uses couriers, please ALWAYS provide the option of Royal Mail to consumers so that those of us who have a nice postie can avoid the cowboys.

ReturnOfTheJewel · 06/06/2016 20:56

Hermes by any chance OP? My boss was threatened with violence by one of their drivers after he refused to sign for a parcel intended for another company (the intended recipient was in, but my boss's office was closer to the main entrance and the driver couldn't be bothered walking upstairs and to the other person's office).

Another Hermes driver contacted my brother via Facebook (the delivery had no connection to my brother whatsoever, and he lived in the next town to me at the time!) asking whether he was related to me and would he check that is been given the correct parcel as he couldn't remember whether he had handed over mine or someone else's (despite needing to scan the barcode to confirm the recipients details before accepting signature Hmm )

Another time my neighbour had a box of protein powder delivered while she was out - they threw it over the gate, except they got the wrong gate - next door came home to a mess of broken tubs and protein powder all over their driveway.

ReturnOfTheJewel · 06/06/2016 21:00

Sorry Anchor, hit post too soon. Meant to add - I hope you get it resolved, sadly a lot of couriers work on a self-employed basis for the big firms so they will try to hide behind that. Your contract is with the retailer, they engaged the courier to fulfil your order from them (the retailer) so they are ultimately responsible.

ThisisMrsNicolaHicklin · 06/06/2016 22:04

They told you to go out for the afternoon?! Holy moley! I wonder why they didn't advise you resolve the whole situation by moving house. I'm angry on your behalf.
I think if I was you I'd be doing everything I could to land the whole lot of them, driver, pal, courier company, property management company, et all, into whatever trouble you can. How dare they do this to you. I'd say the police and the original retailers should be your first contacts.

edwinbear · 06/06/2016 22:25

OP they advised you to hide from one of their drivers?? Shock Has to be Hermes, I too came home a few weeks back to discover they had thrown something delicate over my 10 ft high fence breaking it. Head Office were actually very good about it all mind, so second thoughts it can't be them.

OneMillionScovilles · 06/06/2016 22:33

Bet it's Yodel...

Original poster
AnchorDownDeepBreath · 07/06/2016 17:29

Wasn't Hermes. It was DPD.

They've replied to me to say that they are sorry, but;

They are unable to stop the driver delivering to me, because he works for them. My only option would be to have my address added to a blacklist which means any orders given to them for me would be returned to sender.

They are also unable to cover "consequential losses", so won't be paying the property management company.

They have said that the driver admitted speaking to the property management company and asked if the parcel had been passed to me.

They've said that's all they can do, and if the driver visits again, they are happy for me to contact the police.

I'm in shock. And annoyed because I'll have to pay the £80 charge for something they did...

OP posts:
Sgoinneal · 07/06/2016 17:34

This reply has been deleted

Message withdrawn at poster's request.

SocksRock · 07/06/2016 17:38

Don't pay it! There is no contract anywhere that says you owe this money, the management company should have refused to pay as well

starry0ne · 07/06/2016 17:40

I would contact the police 101 already..You don't need there permission to contact the police.
I Would refuse to pay management company but it is difficult as they are providers of accomodation.

SapphireStrange · 07/06/2016 17:40

Fuck paying. Who did you get a reply from? If it was bog-standard customer services, write (a proper letter) to the CEO at head office. Ring them up to get the name and address in advance.

I also agree with taking to social media.

How ridiculous that they seem to think that there's nothing they can do about the driver 'because he works for them' Hmm. And a blacklist –what rubbish.

Seriously, OP, give them hell.

JinRamen · 07/06/2016 17:41

😮
What does the retailer say about it all?

Original poster
AnchorDownDeepBreath · 07/06/2016 17:44

The reply was from someone at the executive team.

She could see that I've been "a good customer" and reassured me that it wasn't my usual driver - he was great, and I'll miss using DPD because they had been brilliant prior to this, but there's no way I'll be using them again.

I'm really annoyed by their response. I have told the property management company that I don't intend to pay, too, but there is a clause in the contract that says "involvement in third party disputes will incur a fee of £80 per instance, payable with the next rent payment", and the legal department at work seem to think it's a fair clause. I like where I live so I probably have to pay it anyway.

I really did expect them to offer to cover that and say they'd keep the driver away.

101 were supposed to be sending someone to see me before 9pm tonight. I'm working until 6pm so they were going to try and come after that.

OP posts:
Gazelda · 07/06/2016 17:46

dont pay.
Honestly, you just need to write/email/tweet/whatever the CEO of the retailer and the CEO of DPD. Tell them the timeline of events, who you've spoken with, what their response was and the fact that you

  • want the driver barred from delivering to your building
  • the harassment to stop
  • the bill to be cancelled
  • not to be put on a blacklisted.

A complimentary item that you originally ordered would be appreciated too, and seems the very least you are owed.

GloGirl · 07/06/2016 17:48

Glad you've called the police, I am really astonished he has harassed you personally and then your building to the tune of £80! And they're not doing anything about it, it's disgraceful.

Out of interest is your bill from the management company itemised? How did they arrive at £80?!

AugustaFinkNottle · 07/06/2016 17:51

DPD can't just blandly say they are "unable" to cover consequential losses: they're trying to bullshit you to make you go away.

Tell them that they are liable in law for the loss and also for damages for their driver's harassment as he is acting in the course of his employment by them. Tell them that if they don't pay the £80 you will be suing for that and also for damages for harassment.