to be hacked off at Nationwide security

[WhoTheFuckIsSimon]

I need a new card because mine has been mangled in an atm.

15 min wait before I get through. Explain I need a new card and why.

I conform when asked my name, address, postcode and dob.

I then get asked if I have any other accounts with them and if so can I tell them one.

I say yes, I have a savings/passbook a count with x in. He says I need to tell him the name of the account, not my name, but like SaverPlus or whatever.

So I tell him he'll have to wait while I unearth my passbook which I haven't used in years. I'm rooting through my drawer and can't find it but find another passbook for a nationwide isa in my name. Tell him ive found this passbook and the account is instantIsa. He tells me ive failed security because I can't tell him the name of the account i first mentioned. Literally before he finished his sentence I found the passbook and told him the account name. But he said its too late! Once he's told me ive not passed he can't go back!

He told me to ring again and talk to someone else and that I would pass.

I'm going to ring again and tell them I'm moving all three accounts!!

That's such a load of crap Dingbats. You have to access the level of risk when considering what is proportional with security. The op is reporting a card being taken by an ATM machine. The greatest risk is that she is not who she says she is and somebody with a working card has their card stopped and reissued to the address registered on the account.

In this scenario the op had confirmed a number of details that could reasonably be used to say that she is most likely the customer which makes the risk of fraud negligible.

There was no information bein given away by the bank and no transaction being requested. So the risk of "then you stole all the money in the accounts" is none.

Your financial details and your money are most at risk from people working in the bank either on their own or as part of a ring. Your money is then most at risk from you either by falling for a con of some kind from a fraudster unconnected to the bank or making an error like failing to change your address when you move or not reporting a card as lost or entering incorrect details when transferring funds. Then the least likely option is that someone contacts your bank by phone pretending to be you and then steals all your money.

This is all true moving but they ask you these questions before they ask you what you want to do. They didn't know that all she wanted to do was order a new card.

Nope they asked me what I wanted/needed first so they did know.

I suspect they need all the answers before they can do anything regardless, otherwise how would that even work?
We're sure it's you to send out a new bank card, but not so sure that we can pay a bill for you?
Either they confirm it's you, or they don't.
That story was true by the way, seriously.

I'd rather put up with Nationwide's extra security than have anything to do with Barclays. I hate the fact that I have an account with them but it's a joint account with DM and I can't persuade her to change!

I've found the Nationwide app the easiest to use out of the many internet banking apps I've tried. I can't even set up the Barclays one as it keeps bombing me out and I refuse to phone their so call customer services if I don't have to.

Exactly WhoThe. With lost/stolen cards in particular it is usually a dedicated helpline too.

But what do I know? There's only about 30 years of setting policy and working in banking between dh and I I don't work in banking any more precisely because of the inadquates who get a bit of power and lose all rational thought and the stealing oh my days was there nobody nicking?!!.

Security systems aside, does anyone else have issue with the counter staff in Nationwide. To pass the time whilst they wait for my cheque to print I find they ask very personal questions about my day, which I know they've no interest in. I feel like telling them I'm just off for a smear test.