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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To give a family run Hotel a Poor Review

568 replies

MistressMia · 30/04/2016 09:55

I stayed at a family run hotel earlier this week in the Midlands and while on the whole it was a nice place a few things bugged me, notably the vegetarian / vegan option or lack off.

It was only 1 night with breakfast included.

Perhaps I'm just too used to London standards, but it really amazes me that things like soya milk / soya yoghurt are not available as standard.

I'm not fully vegan, but haven't drunk milk for ages now, so couldn't have the breakfast cereals.

The hot breakfast consisted of bacon / eggs / beans / mushrooms & grilled tomato. I don't eat eggs. Don't usually have a problem as used to having the option of hash browns. and other veggie alternatives.

AIBU unreasonable to expect establishments to fully cater for those with different diets ? It really peeves me off, considering the charge is the same and veg options don't cost more.

OP posts:
SmilingButClueless · 30/04/2016 10:07

I think if you have a restricted diet, for whatever reason, then you need to accept that you won't always have a full choice of food. The breakfast items you mention look fairly standard so not sure why you would leave a bad review?

(And I'm writing this from the perspective of someone whose breakfast at that hotel would have consisted of the bacon and possibly the cereals if they were ones that are OK with hot water. I still wouldn't be leaving a bad review)

MrsJayy · 30/04/2016 10:08

Urgh typos Shouldn't and their*

mrgrouper · 30/04/2016 10:09

are you allowed to use the term "backwards" nowadays? I thought that was an offensive word

wasonthelist · 30/04/2016 10:12

Op you can leave whatever review you like. Please make sure to include your sneering "London standards" comment as knowing people like you won't be there would encourage me to stay.

Creampastry · 30/04/2016 10:12

Tell the hotel in advance re dietary requirements, and give them feedback not trip advisor. I would only do trip advisor if some thing was shocking, like mound on walls etc.

CwtchesAndCuddles · 30/04/2016 10:12

I think YABU to assume they would be able to meet your requirements without any advance notice!

strongswans · 30/04/2016 10:13

YABU as pp's have said I would not expect small family run b&b to always have soya milk etc... In stock all the time, they would waste so much. I have a very restricted diet thanks to intolerances and severe colitis. If we stay anywhere I make sure they are aware of my needs ahead of time, or would bring a carton of milk with me. I don't think you should leave a bad review, but maybe as a pp said just mention to people to let the owners know in advance if dietary requirements.

FoggyMorn · 30/04/2016 10:14

Even looking at the standard breakfast items, you could have easily asked for beans on toast with a grilled tomato on the side.

I have a restricted diet, (gluten free) and when traveling I always take some emergency food supplies with me. Coffee and tea, I can take black or white, depending on what's available.

Yabu to leave a bad review over this.

Mrsmorton · 30/04/2016 10:15

I'm enjoying this thread.

OP, come back?

JuxtapositionRecords · 30/04/2016 10:15

This thread has reminded me though of a hotel review on trip advisor I read once that gave one star because the hotel 'only had marmalade with bits in, no smooth marmalade was available'.

coconutpie · 30/04/2016 10:16

YABU. You should have notified them in advance of your dietary requirements. It's not standard to provide soya milk, etc.

MsVestibule · 30/04/2016 10:16

Perhaps I'm just too used to London standards, but it really amazes me that things like soya milk / soya yoghurt are not available as standard.

How many family run B&Bs have you stayed in in central London?

You are winding us up, surely? Nobody is really this much up their own arse, are they?

LunaLoveg00d · 30/04/2016 10:17

Small hotels would go out of business if they had to cater for absolutely everyone on the basis that someone who required a kosher, halal, gluten-free, vegan, low sugar, nut-free, vegan, Atkins, low calorie, high calorie, low GI or paleolithic diet might, on any given night, decide to check in.

Vegans are less than 1% of the UK population. It would have been wise to tell the hotel about your dietary restrictions and request your soya milk, or bring it with you.

Leaving an uncomplimentary review based on your diet not being accommodated for - when you had not told them - is very unreasonable.

lem73 · 30/04/2016 10:18

I've stayed in some pretty nice hotels in major cities and I've never seen soya milk or decent vegan options at buffets, breakfast or otherwise. We often struggle as dh is Muslim and therefore can't have pork/ bacon. I've never complained or left a bad review because of that.

SaucyJack · 30/04/2016 10:18

Did you ask for soya milk?

I don't think YWBU to let them know it was an issue- although some might consider that leaving them a bad review on TripAdvisor is Going Too Far.

They could buy a box of longlife soya milk for 60p and have it in the back of the cupboard just in case.

It's 2016. I'm sure even the Midlands has heard of dairy-free alternatives and lactose intolerance.

TheDuchessOfArbroathsHat · 30/04/2016 10:19

YABU - very much so and your tone somehow smacks of the kind of person who would leave a mean review for some spurious reason. You know the kind of thing "Hotel ok but would have preferred my bed to have an East/West orientation instead of the thoughtless North/South". As so many others have said - would it have killed you to enquire in advance as to the availability of soya milk?

Buzzardbird · 30/04/2016 10:19

'Backwards' means old fashioned, behind the times. Not sure what you think it means?

WellErrr · 30/04/2016 10:20

YABU, if you have special dietary requirements you should ask in advance.

MrsJayy · 30/04/2016 10:20

Oh no not bits Grin I read 1 for a hotel we were going to lovely food but no cream cakes vv dissapointed!!

MintyChapstick · 30/04/2016 10:21

Yes YABVU. You can't expect a small, family run business to cater to you're picky eating habits, especially when you've not informed them of it in advance.

KitKat1985 · 30/04/2016 10:21

YABU. I wouldn't expect a family-run B&B to have vegan options available as standard, which is essentially what you are asking for. as very few customers will want these items meaning there would be a lot of waste if they kept them as standard. You should have notified them in advance. The 'London standard' comment was a bit off too to be honest. They probably didn't charge you £100 for the night or £15 for breakfast as per 'London standard' either.

dowhatnow · 30/04/2016 10:22

I also think the op is deliberately goading us.

How much did you pay for this awful establishment in the Midlands with their poor standards op?

AdoraBell · 30/04/2016 10:22

Yes,

When I book, even in London, I let them know that we need gluten free options and if I would do the ssame if vegan or vegetarian.

Aeroflotgirl · 30/04/2016 10:24

YABVVU, its a small family run hotel, not a big chain, if you have diatry needs you should have told them when booking, so they can cater for you. If you don't tell them, how do they know? Very unfair of you. I could understand if staff were rude, place was dirty etc, but this is just petty.

Indantherene · 30/04/2016 10:24

YABU. I am vegetarian but I'm also quite fussy; I don't like mushrooms or tinned tomatoes, so I accept that where a cooked breakfast is provided I am going to have limited options. I don't expect special treatment.

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