To decline to give BT 120 pounds...

[NeatandTidyTidyandNeat]

...to replace their own broken equipment? BT you view kit is defunct after two years of more or less reliably working (ALL tech support options and advice painfully explored. It is dead. Even the factory reset fails.) My two oh so tempting options were an engineer visit that "might be charged at 120 pounds if engineer finds your wiring at fault" (hmm) or 140 pounds for a new box.

I chose option 3 - thirty odd pounds for an Amazon fire stick. Agh. Do BT want to keep any customers?

Yet again my phone is down. 3rd time in as many weeks. BT are worse than useless. If another supplier supplied my rural village I would change in a heartbeat, but until then BT have a bit of a monopoly where I live. My broadband speed is a piddling 2mps and no infinity here.

Anyone having problems with BT or any other provider should complain to the Communications Ombudsman:

www.ombudsman-services.org/complaining-to-the-company-communications.html#

I don't know how to make it clicks, sorry.

They helped us get a refund when BT tried to charge us for going over our Broadband allowance. A lot of people don't know there is an Ombudsman service which is free...

Oh looks like the link does work !

I hate BT too. We had no phone or internet for 6 weeks and we have no mobile signal; so really struggled.
We had to drive 2 miles daily to ring them and every day there was a different excuse. My favourite was that they had to put in traffic calming measures in order to fix the line, reasonable if you live down a country lane with 3 houses in a 4 mile radius.
But that was all right because they generously gave us £25 off the 3 month bill

Hang on, you only pay £120 for option one if they attend and find no fault. Which I think is fair enough if it stops all the numpties who report faults because their phone has run out of battery/they've unplugged the power/plugged their phone connector into the wrong port.

We had BT out to check the line (we're not BT customers - too expensive!) and we weren't charged the fee even though we had been plugging the phone into a defunct phone port and not the new one

Fire sticks are great though and I don't blame you for cancelling BT which is ££££ for not a lot.

We have no problems here and am happy with BT as they put in fibre optic to our village so we went from not being able to stream even radio on iplayer to haivng lovely fast internet. In a previous house though we had ages where the line was dodgy, when someone tried to phone us it sounded to them as thought he phone was ringing but the phone didn't actually ring in the house. Took us a while to realise why we were not getting any phone calls! BT kept trotting out the old "if the fault is with you then you'll have to pay". They did the line test and declared it fine but it still wasn't working, I bought a new phone in case it was that and unplugged all other equipment and plugged the new phone into the main socket. Still didn't work. BT still kept saying if the fault was with me (anything to the main socket is them, after that is us) we would have to pay and I kept saying "that's fine! I don't mind! I jsut want it fixing! A phone fault needs a phone engineer and that is you! I would have to call you anyway even if I knew 100% that it was a fault with my side!"
Eventually they were persuaded to call outand a very lovely engineer turned up was disparaging of the phone centre and agreed that he should jsut have been sent out. The fault of course was with them and he fixed it.