Tesco need to sort their priorities!

[elizadolittlechoc]

Had abandoned Tesco due to poor customer service (staff on mobiles at checkouts, throwing stock over my head in vegetable aisle, loud swearing in the bakery). However today I thought I'd chance it as I'm having a party tonight. I was filling my trolley to brim with crisps, sausages, chicken and beer, etc, when there was a tannoy announcement for three car owners to go to front entrance immediately. I was very worried; last time I heard an announcement like that at Tesco, a car was on fire.I raced to the door with my trolley. The man said 'Please can you move your car immediately as it has been reserved for BMW show vehicles."
Calmly I said no, pointing out I had a large trolley of goods and had not finished shopping. The man offered to look after my trolley while I moved my car. Again I replied no.The car park was almost full and I had arrived just after the shop opened, paid for my space when there was no signage or parking cones in place and did not relish the thought of pushing trolley miles across the huge car park. He then offered to start putting items through the till while I moved my car. I again replied no and flounced off.
I really wanted to abandon the trolley, but the thought of driving to another supermarket and starting again was too much. I took my time and slowly returned to my car. The staff member was waiting. I noticed neither of the other cars had been moved. Hee hee. Was I BU?

Agree with pp who said Tesco delivery is good. Our drivers are lovely, help carry stuff in when my hands are full with the baby and are always friendly. But the local store is not so great.

That said, my sister used to work for them and they really don't treat their staff brilliantly, she was very unhappy there. So perhaps not surprising that the service isn't great if people are miserable.

Anyway, YANBU op.

NO you were being EXTREMELY REASONABLE!!!!!!!!! Can you tell I hate , hate , hate that store with a passion.

They lie to customers, they cheat and bankrupt their suppliers et. etc. their heiress is an appalling Tory councillor who makes Marg. That, look lie an angel fgs.

Apologies for the rant

What a piss take. I'd complain. Bad enough that you've had produce lobbed at your head in the past.

I have in the past politely complained to management about the 'lack of training' received by the staff. I am never rude to shop staff and made that clear in OP, though I did 'flounce off'. What else would you suggest, having said politely No three times and still being pressured to stop my considerably large shop in the middle to do BMW and Tesco a favour without being rude?
They certainly were not parent and child or disabled bays. They were not coned off or had a sign.
This store is in an extremely 'naice' small town in the south of England. Tesco own a huge swathe of brown site land near the centre of the town which they maintain to the absolute minimum standard, meaning people have to walk through grit and mud and leaking sewerage to get to town, while local people have to protest about building on green field sites.But that is another story...

Blimey, that's shocking. If they knew that they needed spaces for a third party display outside if the store, the spaces should have been blocked off in advance. It's completely unreasonable of them to expect you to interrupt your shop because of their lack of planning. Hopefully they'll have learnt a lesson for the future, but I doubt it!

I used to work at a Tesco when I was at uni, up in the petrol station. On Saturdays, my shift ended at 12.15. Unfortunately, my line manager had buggered up the staff schedules, and the woman who came on after me didn't start until 12.45. Every week I had to phone down the store at 12 to double check that they'd sorted cover so that I could leave on time, and they never had - the store department managers would get all huffy about having to cover the petrol station.

Sometimes they'd not send anybody, and I'd be 'obliged' to stay the extra half an hour (as legally there had to be two people for the number of pumps), which was unpaid. They refused to extend my shift, because it meant that legally I would have been entitled to a longer break (if there was only two of us on, they'd also have to send cover up from the store)!

That said, in my day there was certainly no swearing on the shop floor or fruit flinging!

No wonder they are going down the crapper. I have five Tesco stores within a four mile radius, and every single one is staffed to minimum levels, has poor stock control and is absolutely filthy. The 'Extra' is going from 24x7 opening to limited hours "because of customer demand", and has an 'Express' less than half a mile away that will open later.

YWNBU. Stick it to them.

Yabu. Yes they should have been coned off but he was offering to help you and you just flounced off.

There's always one.

there's always one
That what?
Thinks all the Tesco employee did was ask her to move the car, he was open to offering different ways to help but rather than negotiating something suitable, she refused and then deliberately went more slowly just to be spiteful.

So amelia if you had got yourself a space in a car park that was rapidly full, would you be willing to suddenly stop your shopping, run out, move your car and hopefully find a space before returning to finish your shopping. Just so a show car can park where you had parked?

I wouldn't

Nor would I.

Nor would I. But I wouldn't assume Tesco was crap because of it, or that the member of staff was a twat. He asked, he offered some solutions, OP said no.. as did the other drivers, it seems.

All that happened was the cones weren't put out quick enough and they had to wait a bit to get the sales space set up.

Not really too much of a 'thing', is it?

There's only so many times/ways you can say 'no' before you have to become rude or have to flounce off so the other person accepts your answer. They asked, she said no, they can't keep asking until they get the answer they want. It's their problem they didn't cone the spaces off and they can't force her to move.

OP has the right to say no, she took advantage of that right. End of matter.

No I would suggest they find a suitable space for me or ask if I could park in the pick up point or accept help to finish the shipping more quickly. If however they weren't able to offer assistance that I felt was reasonable, I would explain why their offers would not be suitable but I would vacate as soon as I was able. I might not rush but I certainly wouldn't go deliberately slowly.

What you ARE being unreasonable about, given that in separate posts you explain two very distinct sets of reasons you dislike Tescos, is that you shopped there on this occasion!

I like our local Tesco.

I get money off vouchers for things I actually buy (are you listening, Sainsbury's?)
The store is clean. The staff helpful and those on the checkout pleasantly rather than irritatingly chatty.

The only thing I hate are the poor souls doing the shopping for the internet orders. Bloody trolleys all over the place and the constant pinging of their machines.

Amelia i agree with everything you said.
They were obviously willing to help, so all ip needed to ask was for them to find her a parking space to move to and hold it. Op was obviously in no rush anyway.

Yanbu. BUT you clearly have a fucking enormous chip on your shoulder about Tesco.

My personal experiences of Tesco customer service (in various stores, deliveries and online) is that it is second to none. Sounds like you have a crap local store manager.

Our Tesco customer service is awful too, maybe we have the same store! Staff swearing at each other while stacking the shelves, ask for help and you may as well not have bothered and sooo many online staff shoppers with their huge trolleys you can barely fit down the aisle. To give them their due, I complained to their head office about the store and they were very honest and said they know it needs a lot of work and is being closely monitored. Haven't set foot in a tesco in a while because I got fed up with it though.

I wouldn't have moved my car either. If I'm planning a big shop I go early and I try to park as close to the store entrance as I can and also close to the trolley bays. They should have cordoned the area off first thing before opening the store.