AIBU or is it normal for Sky to deface your house?

[Cutecat78]

Sky engineer came last weekend to fix satalite dish (we paid £30 for this).

While perfectly nice and efficient when he arrived he was an hour later than he said and delayed us taking DSC for a bike ride.

Apart from this, several days later I noticed a massive hook sticking out screwed into a rawl plug in the front of my house below my lounge window where the guy had gone up his ladder and secured himself (I cannot think why else this would be there).

I have unscrewed it but clearly it's left a big hole in my not long ago painted house.

AIBU to think he should have at least asked if it was ok to drill a hole in my house, he shouldn't have done it in the first place - and should I just fill it and paint over it or do I complain - it this common practice?

They bloody wrecked our house. Drilled using incorrect drill bits on an internal wall. Took huge chunks of plaster off both sides of the wall (apx size of a fist). As they were pulling the chunks of plaster off the walls, they were ripping all my wall paper too.

After 45 min of this, they then said it couldn't be done, and left to go to the pub next door leaving mess, plaster and ripped wall paper everywhere

It was a complete fucking mess. DH has to re-plaster the wall on both sides.

It is common practice, they always drill holes to secure their ladders now. He probably should have told you that he was going to do it, he wouldn't have gone up the ladder if you had said no.

That makes my hole seem trivial...

I meant not

If someone is going to drill a hole in my house I expect them to ask

Health and safety at it's finest I'm afraid.
They have to do that now.

We had Sky fitted at the weekend and the guy was fabulous.
Went above and beyond, bless him.
Arrived about 20 minutes early and got it all done quickly.

They have so very much to get through in a day.
He had 7 more calls to make (each takes about an hour) and the does not include travelling and having to meet someone to get his next days call sheets.
Poor guy.

Sky outsource this sort of thing to independent contractors who have a reputation for being extremely hit or miss. My DM had such a terrible experience with her installer (tried to pressurise her - as a pensioner - into buying more cable when 50m should be provided, tried to run black cable indoors, got threatening, she had a friend come over who was then verbally abused by the installer for being gay, they threatened him with the police as he wouldn't leave) that she ended up getting her new Sky contract for free for a year.

TBF how difficult his job may or may not be has no significance on him drilling a chuffing hole into my newly painted house.

He was in a sky van and uniform don't think he was contracted.

SKY came to install our downstairs' neighbours internet connection. We're in a top-floor flat and our building used to belong to one business, so all the phone lines are in the middle flat (now an office).

While they were sorting his internet, they didn't check the other phone lines for activity and cut off our internet. We were both at work so didn't realise until that evening - we had to ring BT (our provider) to come and fix our connection. We didn't have internet for three days, I had take a day off work to let the engineer in, and we didn't qualify for compensation because our connection wasn't out long enough to qualify.

We complained to SKY but they never apologised, even though it was their engineer at fault.

Did you actually ring up and complain? We weren't happy with a hole left in the wall so we phoned and the next day someone was sent to put it right.

Ooh did they?!