To disconnect the phone of the head of BT customer services...

[squeezed]

...for no reason just like they have done to me. DH requested upgrading our broadband to unlimited so that I can watch Netflix. I'm 29 weeks pregnant and having a tough time of it. Instead, BT took this to mean, please disconnect our phone line, then reconnect it with a new number, then send the original number back to sky, then tell DH to contact sky to sort out retrieving it himself.
I would scream but it might make me vomit (HG) or pace around but I have SPD and I can't move fast on crutches. Therefore disconnecting their phone line appears to be my only option.

Worth noting that Plusnet is owned by BT. It's run as a separate company though and I think their approach to customer service is quite different.

Our issue has been escalated so we have a dedicated person trying to resolve it. It transpires that all the previous times we were told it would be fixed were false / lies, no surprises there. So will be following up with additional complaints.
It's ridiculous that we've had to go high up get their error rectified.
DH explained to our dedicated handler that I had been in hospital due to my pregnancy complications and was very displeased with them, to put it mildly.